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For Companies At a Glance
- Tasks: Provide technical support and resolve queries for Miki Travel's eBusiness systems.
- Company: Join Miki Travel, a global leader in travel solutions, dedicated to outstanding customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for personal development and growth.
- Why this job: Be part of a supportive team that values innovation and customer satisfaction in the travel industry.
- Qualifications: Analytical mindset, excellent communication skills, and advanced IT proficiency required.
- Other info: This role focuses on software support, not hardware; ideal for tech-savvy individuals.
The predicted salary is between 30000 - 42000 £ per year.
Miki Travel is looking to recruit an eBusiness Support Analyst to be part of the growing eBusiness Support Team, which provides outstanding technical and functional support to our clients, suppliers and Miki Travel offices worldwide. We are looking for someone who is analytical, technically minded, and enthusiastic who has an outstanding level of customer service. The eBusiness Support Team and eBusiness Systems Division are responsible for assisting the organisation in meeting its strategic goals through provision of high quality, outstanding customer service and value for money solutions. Within eBusiness, Miki Travel has a range of systems across a number of platforms covering all aspects of our business including core reservation and booking systems.
Please note that this is not a hardware support role (it does not involve support of laptops/PC’s/peripheral devices etc.) - it is a Technical Customer Service and Support role, supporting Clients and the Business with technical queries on systems, bookings and internal business applications.
Main Responsibilities
- Technical support, investigation and resolution of technical issues and queries related to Miki Travel’s eBusiness, including:
- Applications utilised by Miki Travel Clients and Offices
- B2B interface (API via JSON/XML)
- Creation, certification and ongoing support of API clients
- Booking and System issues
Relevant Skills/Characteristics
- Ability to independently identify current/potential problems and determine the best solution by taking appropriate action
- Excellent analytical and articulation skills
- High level of accuracy
- Highly organised and efficient
- Excellent customer service
- Ability to work in a pressurised environment
- Advanced level of IT skills, including in-depth knowledge of Microsoft Office applications
- Excellent communication skills, including the ability to build strong relationships and liaise at all levels, with both technical and non-technical personnel
- Understanding of database concepts
- Ability to work on and manage multiple projects from inception through completion and manage own workload and priorities
- Friendly and positive attitude with the ability to motivate self and others
Desirable Experience/Knowledge
- Previous experience of working in a Technical Support role
- Experience of working with:
- Travel Studio
- Salesforce
- JIRA / Confluence
- Google Applications
Technical Support Analyst employer: Miki Travel Europe
Contact Detail:
Miki Travel Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific systems and applications mentioned in the job description, such as Travel Studio, Salesforce, and JIRA. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your knowledge of XML and JSON, especially regarding schema definitions. Being able to discuss these concepts fluently during your interview will show that you have the technical skills necessary for the position.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved technical issues or provided outstanding customer service. This will help you illustrate your problem-solving abilities and customer-centric approach during discussions with the hiring team.
✨Tip Number 4
Network with current or former employees of Miki Travel or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach during the application process.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support roles. Emphasise your analytical skills, customer service experience, and familiarity with systems like Salesforce, JIRA, and XML/JSON.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and Miki Travel. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to their eBusiness Support Team.
Showcase Relevant Skills: Clearly outline your advanced IT skills and any experience with database concepts. Highlight your ability to work under pressure and manage multiple projects, as these are crucial for the Technical Support Analyst position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Miki Travel Europe
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise during the interview. Be prepared to discuss your experience with APIs, JSON/XML, and any relevant software like Salesforce or JIRA. This will demonstrate your capability to handle the technical aspects of the role.
✨Demonstrate Customer Service Excellence
Since this role focuses on providing outstanding customer service, share examples of how you've successfully resolved customer issues in the past. Emphasise your ability to communicate effectively with both technical and non-technical personnel.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would approach specific technical problems. Practice articulating your thought process and the steps you would take to identify and resolve issues, showcasing your analytical skills.
✨Research Miki Travel and Its Systems
Familiarise yourself with Miki Travel's eBusiness systems and the types of challenges they face. Understanding their business model and the tools they use will help you tailor your responses and show genuine interest in the company.
