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For Companies At a Glance
- Tasks: Manage high-profile hotel bookings and ensure exceptional service for diverse groups.
- Company: Join MIKI Travel, a growing leader in the travel industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Why this job: Be part of an exciting team that creates unforgettable travel experiences.
- Qualifications: Experience in travel or hospitality, excellent communication skills, and strong organisational abilities.
- Other info: Work with a diverse team and handle unique, high-value client requests.
The predicted salary is between 36000 - 60000 £ per year.
MIKI Travel are looking for individuals who are passionate about the travel industry and motivated to join a growing organisation. We bring incoming tourists from Japan and South East Asia to Europe, more recently expanding to cover wider inbound markets, and the provision of wholesale hotel accommodation and related online products.
About the Department
Within the Hotel Operations Division, the Ad Hoc Department handles many different kinds of groups from all over the world travelling around Europe. Each request is 'unique', with a different itinerary, purpose, and size. The department handles the whole booking process and each staff has their own areas of responsibilities as well as supporting the rest of the team as and when needed.
Job Purpose
We are currently seeking to recruit an experienced Senior Hotel Operation Agent within our Ad hoc Department to support the handling of high-profile tours. This section of the department focuses on groups of high revenue and/or value for the company, most of the time with banqueting, conference or other complex services requested. This includes dealing with VIP and MICE bookings.
Main Responsibilities
- Ownership of already confirmed groups, handling any changes on the room breakdown or confirming/amending/cancelling any extra services requested under each booking.
- Inputting and ensuring accuracy of rates in our in-house system for every service confirmed.
- Negotiating other conditions such as payment and cancellation policies, room adjustments and upgrades.
- Ensuring timely and accurate communication of rooming lists, arrival times, meal requirements and any other service ahead of the booking’s arrival.
- Handling of any claims from clients or hotels during or after the stay.
- Prioritising own workload according to deadlines, arrival dates, etc and as based on the hotel or clients’ requests.
- Occasional on-the-spot support for the most high-profile clients may be required.
Relevant Skills/Characteristics
- Superb interpersonal and communication skills
- High level of organisation and attention to detail
- Professional telephone manner
- Ability to work under pressure and meet tight deadlines
- Confident to work without supervision
- Work effectively with a diverse team
Required Experience/Knowledge
- Essential Experience working in the travel industry or similar
- Experience in a high profile environment
- Excellent spoken and written communication skills in English
- Sound knowledge of MS office applications
Senior Hotel Operations Agent employer: Miki Travel Europe
Contact Detail:
Miki Travel Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Hotel Operations Agent
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at MIKI Travel or similar companies. Attend industry events or join online forums to connect with potential colleagues and learn about job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes MIKI Travel unique and be ready to discuss how your experience aligns with their values and goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Senior Hotel Operations Agent, you'll need to impress with your interpersonal abilities. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at MIKI Travel. Let’s get you that dream job!
We think you need these skills to ace Senior Hotel Operations Agent
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for the travel industry shine through! Share any relevant experiences or stories that highlight why you’re excited about joining a growing organisation like MIKI Travel.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of Senior Hotel Operations Agent!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Miki Travel Europe
✨Know Your Stuff
Make sure you research MIKI Travel and their operations thoroughly. Understand their focus on high-profile tours and the unique needs of their clients. This will help you demonstrate your passion for the travel industry and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your superb interpersonal skills, attention to detail, and ability to work under pressure. Think of specific situations where you successfully managed complex bookings or dealt with high-profile clients, as this will resonate well with the interviewers.
✨Practice Makes Perfect
Rehearse common interview questions related to hotel operations and client management. Consider how you would handle scenarios involving changes to bookings or client claims. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics within the Ad Hoc Department or how MIKI Travel plans to expand its services further. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.