Mike Burton - Destination Sport Group
This is a hybrid role based in our Gloucester office 2-3 days per week, you must live within a commutable distance.
As part of Destination Sport Group (“DSG”), Mike Burton create and deliver major brand, customer and revenue focused ticketing and travel programmes around the globe, working in direct partnership with organisations that include the British & Irish Lions and England Rugby. https://mikeburton.com/
As part of the Playing Tours Operations team you will work closely with the Playing Tours Operations Manager, to successfully deliver playing tours bookings on behalf of our extensive school and club client base, you will work closely with our local ground handlers and our internal service providers (flights, accommodation, transportation) to successfully co-ordinate service requirements for your assigned tours with the ultimate aim of providing an amazing touring experience for the most important people we work with – our customers!
No two days are the same in this exciting role but on a typical day you will:
- Be responsible for all aspects of assigned international Playing Tours bookings, after the point of sale including creation of bespoke itineraries, financial costings and 3rd party liaison
- Be fully aware of the years tour schedule
- Liaise with 3rd parties including in-country ground handlers to book all aspects of the playing tour including hotels, transportation and excursions
- Handle any last minute changes to itineraries and communicate to the appropriate stakeholders both internally and externally
- Update and maintain records in teams database and in-house booking/inventory management systems (Tourplan)
- Act as the main point of contact for suppliers and clients - building strong rapport and relationships to encourage repeat bookings
- Provide exceptional customer service at all times, including interacting directly with customers and answering customer enquiries in a prompt and efficient manner
- Handle budgets and financial duties for each of your allocated tours including raising invoices promptly
- Create confirmation letters, invoices, correspondence and travel itineraries for allocated bookings
- Undertake regular worldwide travel as required for the purposes of familiarisation and/or operational event delivery
- Ensure that the business complies with all School Travel Forum (STF) code of practice requirements
- Any other duties that may reasonably be required in line with your main duties
- Be a flexible and operationally focussed individual with the ability to adapt to changing priorities
- Have passion and experience in the travel industry and in particular sports playing tours would be highly advantageous, but it’s not essential
- Demonstrate outstanding communication skills both written and verbal to a variety of key stakeholders at all levels
- Have a real passion for delivering exceptional customer service and building effective relationships both within and outside of the business to help you achieve your aims and objectives
- Demonstrate high levels of organisation and administration skills including the ability to multi task and create itineraries for multiple playing tours at one time
- Be an individual who thrives in high pressure situations and is able to use their own initiative to problem solve
- Be a great team player, happy to ‘help out’ in other areas that will only grow your experience and opportunities
- Have a strong working knowledge of systems and technology especially with Microsoft packages including Word, Excel, PowerPoint & Outlook
- Have a willingness to embark on occasional domestic and international travel for work purposes including site visits and assisting wider operations team
StudySmarter Expert Advice🤫
We think this is how you could land Playing Tours Operations Coordinator - Sport Travel in Gloucester
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Mike Burton Group Limited who are looking for fresh talent for roles like Playing Tours Operations Coordinator - Sport Travel.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Mike Burton Group Limited and give you a leg up for your Playing Tours Operations Coordinator - Sport Travel application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Playing Tours Operations Coordinator - Sport Travel openings they might have. It's a bold move, but it might just pay off!
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Playing Tours Operations Coordinator - Sport Travel role at Mike Burton Group Limited.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Playing Tours Operations Coordinator - Sport Travel position at Mike Burton Group Limited.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Mike Burton Group Limited.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Mike Burton Group Limited's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Playing Tours Operations Coordinator - Sport Travel.
How to prepare for a job interview at Mike Burton Group Limited
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Mike Burton Group Limited.
