Retail Pop-ups Operations Manager in London

We are looking for a Retail Pop-Ups Operations Manager to join our international retail team in London. The role is offered on a local, full-time, permanent contract, with regular international travel required. The role will report directly to the Senior Retail Operations Manager.

You will work with senior retail leadership, the buying manager, and other key functions to ensure best-in-class, consistent processes and practices are in place to deliver an exceptional client experience and achieve our commercial goals.

Duties and Responsibilities:

• Ensure consistency in best-in-class operational practices and policies across our retail pop-ups, in line with Global and Regional Guidelines.
• Provide coaching and training to local pop-up store teams to support their development and ensure a high level of competence in retail operations, policies, and best practices.
• Resolve day-to-day operational issues as they arise.
• Collaborate with the Pop-Up Store Teams to promote continuous process improvement and spot opportunities for process optimisation across all store operations (front and back of house).
• Collaborate with Merchandising, Sales & Demand Planning, Inventory, and Retail senior managers to secure the smooth running of the supply chain for Pop-Up events.
• In partnership with Inventory Control, ensure the effective management of stock takes, cycle counts and other relevant activities at the pop-up events.
• In partnership with the senior retail manager, ensure continuous analysis and supply of stock levels in all Pop-up locations following the seasonal retail commercial pushes.
• Coordinate and maintain adequate levels of Pop-Store supplies, packaging, and any other materials required for the smooth operation of the events.
• Ensure Health and safety policies are in place, respecting local legislation and company guidelines, and support embedding sustainable principles in store.
• Identify any maintenance needs and coordinate relevant actions.
• End-to-end project management of store opening, refurbishments, and relocations from a retail operations aspect, including pop-ups and off-price Miista channel.
• Champion the rollout of new initiatives across your area.

Skills and Experience Required:

• Ideally, you have considerable previous experience in a similar role.
• Business-savvy with an ideal understanding of luxury retail.
• Strong understanding of applicable regulations.
• Have a cost-control mindset and understand the financial impact of decisions.
• Have led projects, have strong planning and analytical skills and a keen eye for details.
• You are a cross-functional team player and have excellent communication and interpersonal skills.
• Confident working under tight deadlines and managing multiple priorities.
• A good level of business English is mandatory.
• Degree level or equivalent qualifications will be considered an asset.
• Ability to handle a high volume of work with confidence and professionalism.
• Capable of troubleshooting technical issues.
• Positive 'can-do' attitude.
• Highly motivated and organised.
• Team player.

Our Position: The Opposite Thing

Designed in London — Made in Spain — EU Sourced and Produced. Miista upends the exclusionary practices of the fashion industry to show how we’re actually living now. Over the last ten years, we are proud to have built a brand that, through craft, our community, the risks we’ve taken and a sometimes bizarre willingness to laugh at ourselves, has made an elegant commitment to the alternative. A dedication to the opposite thing.

What does that mean? That we’re happy to sacrifice profit and to subvert problematic fashion trends for women to create a product that has personality in addition to aesthetic value. A product that knows women don’t really shop using the search words ‘pretty’ now. If we were your friend, Miista would be the odd one at school who grew up and got an attitude and a sense of confidence. You know when it’s a Miista.