At a Glance
- Tasks: Deliver exceptional customer support and enhance the online shopping experience.
- Company: Join Miista, a creative and customer-focused fashion brand.
- Benefits: Hybrid work model, dynamic team environment, and opportunities for growth.
- Other info: Work in a fast-paced environment with a focus on luxury client satisfaction.
- Why this job: Be part of a brand that values creativity and customer engagement.
- Qualifications: 1-3 years in retail and e-commerce customer service, with a passion for fashion.
The predicted salary is between 24960 - 31200 £ per year.
We are now looking for a UK-based Online Customer Service Agent to join our growing team to support one of our most important departments – E-Commerce. This position is offered on a hybrid contract working 3 days at the Miista Headquarters in Hackney, East London and 2 days WFH.
We're dedicated to delivering the ultimate premium shopping experience to our most loyal clients around the globe and we are always looking for ways to ensure the highest levels of satisfaction. Miista is a Creative first & Customer experience-oriented company for which this role is a key part of our journey towards enhancing customer engagement across every touchpoint.
The ideal profile is someone with client development skills, excellent organisational skills, and knowledge of fashion and the Miista brand. We are looking for someone excited about ensuring each customer interaction with our brand is true to our core values and the Miista’s tone of voice. We are looking for someone comfortable working with a small team in a fast-paced environment and possessing excellent communication skills.
Main Responsibilities- Provide exceptional global customer support through various channels such as emails, phone and social media.
- Drive conversion through engaging with customers, suggestive selling and sharing product knowledge.
- Build relationships with customers and ensure that the customer journey online is successfully completed.
- Manage online returns and online exchanges alongside e-commerce administration for a small segment of our UK market.
- Work closely with other departments to ensure consistent customer service levels across the company.
- Resolve general customer enquiries and support decision-making throughout the e-commerce conversion funnel.
- Provide updates to the team on weekly meetings and weekly and monthly reports when necessary.
- Answer all client enquiries in a highly professional manner, ensuring all queries are dealt with quickly and correctly.
- Keep up to date and organised with ongoing customer enquiries or complications.
- Minimum of 1-3 years in Retail and E-Commerce customer service.
- Must have had physical retail experience with a premium fashion brand before moving to an E-Commerce customer service role.
- Must have considerable experience working with high-profile clients and ensuring the satisfaction of the client journey. Preferably, you will have past exposure to the world of luxury personal shopping or VIP sales.
- Strong organisational skills.
- Proactive, creative, and self-starter.
- Excellent written and good verbal communication skills.
- Proficiency with MS Office applications (Word & Excel) and knowledge of cloud-based applications.
- A personable person who can work within a team and is self-organised when working from home.
- Interested in fashion and trends in aesthetics and society at large.
Miista upends the exclusionary practices of the fashion industry to show how we’re actually living now. Over the last ten years we are proud to have built a brand that through craft, our community, the risks we’ve taken and a sometimes bizarre willingness to laugh at ourselves, has made an elegant commitment to the alternative. A dedication to the opposite thing.
What does that mean? That we’re happy to sacrifice profit and to subvert problematic fashion trends for women to create a product that has personality in addition to aesthetic value. A product that knows women don’t really shop using the search words ‘pretty’ now. If we were your friend, Miista would be the odd one at school who grew up and got an attitude and a sense of confidence.
Customer Service Agent - Agent in City of London employer: MIISTA
Miista is an exceptional employer that fosters a creative and customer-centric work culture, making it an ideal place for those passionate about fashion and customer service. With a hybrid working model based in Hackney, East London, employees enjoy the flexibility of working from home while being part of a dynamic team dedicated to enhancing the premium shopping experience. The company prioritises employee growth through collaboration and engagement, ensuring that every team member contributes to and thrives in a fast-paced environment focused on innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Agent in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MIISTA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MIISTA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent - Agent in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MIISTA:Your cover letter is your chance to shine! Tell us why you want to work at MIISTA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MIISTA!
How to prepare for a job interview at MIISTA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
