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- Tasks: Welcome guests and ensure a seamless check-in and check-out experience.
- Company: Join the vibrant team at Templeton Garden Hotel, where hospitality meets local culture.
- Benefits: Competitive salary, staff benefits, and comprehensive training opportunities.
- Why this job: Be part of an exciting new hotel and make a real impact on guest experiences.
- Qualifications: Customer service skills and a positive attitude are key; experience is a plus.
- Other info: Dynamic work environment with flexible shifts and career growth potential.
The predicted salary is between 950 - 1167 £ per month.
Introducing Miiro... Inspired by the Latin word meaning 'I wonder' or 'I marvel', we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations. Creating 'Brilliantly Considered Stays' is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.
Join us for an exciting opportunity to be part of the team at Templeton Garden! We are looking for professional, friendly, and service-driven Receptionists to be the first point of contact for our guests. If you take pride in delivering exceptional hospitality and enjoy working in a dynamic environment, we would love to hear from you.
Key Responsibilities- Welcome guests with a warm and professional attitude, ensuring a seamless check-in and check-out process.
- Handle guest enquiries, providing accurate information about the hotel, local area, and services.
- Manage reservations, process payments, and maintain guest records using the hotel's booking system.
- Respond to guest requests and concerns efficiently, ensuring an outstanding customer experience.
- Collaborate with housekeeping, maintenance, and other departments to ensure smooth hotel operations.
- Answer phone calls and emails in a professional manner, assisting with bookings and general inquiries.
- Maintain a well-presented reception area and uphold the hotel's brand and service standards.
- Handle administrative tasks as required by the Front Office Manager.
- Previous experience in hotel reception, front desk, or customer service roles is preferred but not essential.
- Strong communication and interpersonal skills with a positive and welcoming demeanor.
- Excellent organisational skills with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and familiarity with hotel reservation systems (training provided if needed).
- A strong commitment to guest satisfaction and problem-solving.
- Fluency in English; additional languages are an advantage.
- Availability to work flexible shifts, including evenings, weekends, and public holidays.
- Competitive salary with staff benefits and service charge.
- A chance to be part of an exciting new hotel and establish its success.
- Comprehensive training and career development opportunities.
- A dynamic and supportive work environment with a collaborative team culture.
If you are a passionate and service-oriented individual looking for a rewarding role in hospitality, apply now!
Host- Templeton Garden Hotel in London employer: Miiro Hotels
Contact Detail:
Miiro Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host- Templeton Garden Hotel in London
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with Templeton Garden's services and local attractions. This way, when you chat with potential employers, you can show off your knowledge and passion for creating those 'Brilliantly Considered Stays'.
✨Tip Number 2
Practice your warm welcome! Since you'll be the first point of contact for guests, role-play greeting scenarios with friends or family. Nail that friendly and professional attitude, and you'll leave a lasting impression on interviewers.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online forums to connect with others in the industry. You never know who might have a lead on a job at Templeton Garden or can offer you some insider tips!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Templeton Garden team. Let's get you that dream job!
We think you need these skills to ace Host- Templeton Garden Hotel in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Host position at Templeton Garden Hotel. Highlight any relevant experience in customer service or hotel reception that aligns with our values of delivering exceptional hospitality.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Templeton Garden Hotel.
How to prepare for a job interview at Miiro Hotels
✨Know the Brand
Before your interview, take some time to really understand Miiro and what it stands for. Familiarise yourself with their ethos of 'Brilliantly Considered Stays' and how they aim to connect guests with local culture. This will show your genuine interest in the role and help you align your answers with their values.
✨Showcase Your Hospitality Skills
Since the role is all about delivering exceptional hospitality, think of specific examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. Be ready to share these stories during the interview to demonstrate your service-driven mindset.
✨Practice Your Communication
Strong communication skills are key for this position. Practise speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable discussing your skills and answering common interview questions.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the hotel, its culture, and the team you'll be working with. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.