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For Companies At a Glance
- Tasks: Prepare and serve drinks while providing top-notch customer service.
- Company: Miiro, a hotel brand focused on thoughtful and personal travel experiences.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Be part of a culture that values creativity and collaboration.
- Why this job: Join a passionate team and create memorable experiences for guests in a vibrant setting.
- Qualifications: Strong customer service skills and a passion for the hospitality industry.
The predicted salary is between 22000 - 26000 £ per year.
Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations. At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay. Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.
The Role: We are seeking a passionate Cafe Waiter to help our team, ensuring the highest standards of product quality, customer service, and operational efficiency. This role requires a hands‑on approach, creativity in menu offerings, and strong leadership skills to drive the cafe's success.
Key Job Responsibilities
- Prepare and serve drinks: Know and prepare a variety of cold and hot cafeteria beverages.
- Attend to customers: Take orders and serve drinks efficiently and with excellent customer service.
- Maintain bar cleanliness: Clean and sanitize the bar, utensils, and work surfaces.
- Process payments: Handle cash and credit cards, ensuring transactions are accurate.
- Control bar inventory: Monitor the stock of drinks and other supplies, and report replenishment needs.
- Respond to customer requests and complaints: Resolve issues quickly and effectively.
- Collaborate with the floor team: Coordinate with waiters to ensure correct order delivery.
- Report any problems, requests, conflicts, or incidents to Supervisors and Managers: Communicate any situation that requires immediate attention.
Customer Service
- Demonstrate service attributes in accordance with industry expectations and company standards to include:
- Being attentive to guests & understand and anticipate guest needs.
- Accurately and promptly fulfilling guest requests.
- Maintain a high level of knowledge which will enhance the guest experience.
- Demonstrate a service attitude that exceeds expectations.
- Take appropriate action to resolve guest complaints.
- Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.
- Be able to promote the hotel products and services.
Cafe Waiter- Templeton Garden Hotel in London employer: Miiro Hotels
Contact Detail:
Miiro Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Waiter- Templeton Garden Hotel in London
✨Tip Number 1
Get to know the cafe and its vibe before your interview. Spend some time there, chat with the staff, and soak up the atmosphere. This will help you show genuine interest and give you a leg up when discussing how you can contribute to creating those 'Brilliantly Considered Stays'.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios, like a difficult customer or a busy shift. Being able to demonstrate your problem-solving abilities and a positive attitude during the interview will make you stand out.
✨Tip Number 3
Show off your creativity! If you have ideas for new drinks or menu items, don’t be shy about sharing them. Miiro values innovation, so bringing fresh ideas to the table can really impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Miiro team and ready to dive into the cafe culture.
We think you need these skills to ace Cafe Waiter- Templeton Garden Hotel in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being a Cafe Waiter and creating those 'Brilliantly Considered Stays' for our guests.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience in customer service or hospitality, and don’t forget to mention your skills in preparing drinks and handling customer requests!
Be Personable: In your cover letter, be yourself! We love a friendly tone that reflects your personality. Share a little about why you want to work with us at Miiro and how you can contribute to our cafe's success.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Miiro Hotels
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the types of drinks and food that Miiro offers. Being able to discuss the menu confidently will show your passion for the role and your commitment to providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Miiro values a service attitude that exceeds expectations, so be ready to demonstrate how you can contribute to creating brilliantly considered stays.
✨Emphasise Teamwork
Since collaboration with the floor team is key, think of instances where you’ve worked well in a team. Highlight your ability to communicate effectively and coordinate with others to ensure smooth operations in a busy café environment.
✨Be Ready for Situational Questions
Expect questions about how you would handle specific situations, like a difficult customer or a busy shift. Practising your responses will help you stay calm and collected during the interview, showcasing your problem-solving skills and ability to think on your feet.