At a Glance
- Tasks: Welcome guests and ensure a seamless check-in and check-out experience.
- Company: Join the vibrant team at Templeton Garden Hotel, where hospitality meets local culture.
- Benefits: Competitive salary, staff benefits, and career development opportunities.
- Other info: Dynamic work environment with flexible shifts and a supportive team culture.
- Why this job: Be part of an exciting new hotel and make a real impact on guest experiences.
- Qualifications: Strong communication skills and a positive attitude; experience preferred but not essential.
The predicted salary is between 988 - 1219 £ per month.
Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations. Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories. Join us for an exciting opportunity to be part of the team at Templeton Garden!
We are looking for professional, friendly, and service-driven Receptionists to be the first point of contact for our guests. If you take pride in delivering exceptional hospitality and enjoy working in a dynamic environment, we would love to hear from you.
Key Responsibilities- Welcome guests with a warm and professional attitude, ensuring a seamless check-in and check-out process.
- Handle guest enquiries, providing accurate information about the hotel, local area, and services.
- Manage reservations, process payments, and maintain guest records using the hotel's booking system.
- Respond to guest requests and concerns efficiently, ensuring an outstanding customer experience.
- Collaborate with housekeeping, maintenance, and other departments to ensure smooth hotel operations.
- Answer phone calls and emails in a professional manner, assisting with bookings and general inquiries.
- Maintain a well-presented reception area and uphold the hotel's brand and service standards.
- Handle administrative tasks as required by the Front Office Manager.
- Previous experience in hotel reception, front desk, or customer service roles is preferred but not essential.
- Strong communication and interpersonal skills with a positive and welcoming demeanor.
- Excellent organisational skills with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and familiarity with hotel reservation systems (training provided if needed).
- A strong commitment to guest satisfaction and problem-solving.
- Fluency in English; additional languages are an advantage.
- Availability to work flexible shifts, including evenings, weekends, and public holidays.
- Competitive salary with staff benefits and service charge.
- A chance to be part of an exciting new hotel and establish its success.
- Comprehensive training and career development opportunities.
- A dynamic and supportive work environment with a collaborative team culture.
If you are a passionate and service-oriented individual looking for a rewarding role in hospitality, apply now!
Host- Templeton Garden Hotel employer: Miiro Hotels
Miiro Hotels is an excellent employer for those looking to thrive in the hospitality industry, offering a vibrant work culture in the heart of Greater London. With competitive salaries, free meals during shifts, and ample training opportunities, we prioritise employee growth and satisfaction, ensuring that our team members feel valued and supported as they deliver exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Host- Templeton Garden Hotel
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Templeton Garden's services, local attractions, and the overall vibe. This way, when you chat with the team or during interviews, you can show off your knowledge and passion for creating those 'Brilliantly Considered Stays'.
✨Tip Number 2
Practice your warm welcome! Since you'll be the first point of contact for guests, think about how you can make that initial interaction memorable. A friendly smile and a genuine interest in their stay can go a long way, so rehearse your greeting and responses to common questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips about the application process and what it’s really like to work at Templeton Garden. Plus, a referral from someone on the inside can boost your chances!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Templeton Garden team. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Host- Templeton Garden Hotel
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Highlight any relevant experience you have that aligns with our vision of 'Brilliantly Considered Stays'.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Templeton Garden.
How to prepare for a job interview at Miiro Hotels
✨Know the Brand
Before your interview, take some time to really understand Miiro and what it stands for. Familiarise yourself with their ethos of 'Brilliantly Considered Stays' and how they aim to connect guests with local culture. This will help you align your answers with their values during the interview.
✨Showcase Your Hospitality Skills
Since the role is all about delivering exceptional hospitality, think of specific examples from your past experiences where you went above and beyond for a guest. Be ready to share these stories to demonstrate your service-driven attitude and problem-solving skills.
✨Practice Your Communication
As a receptionist, strong communication is key. Practise answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with articulating your thoughts, especially when discussing how you would handle guest enquiries or concerns.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the hotel’s operations, team culture, or training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you as well.
