At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join Miiro, a lifestyle hotel brand focused on thoughtful travel.
- Benefits: Competitive salary, service charge, and career development opportunities.
- Other info: Be part of a supportive culture with a dynamic team.
- Why this job: Shape memorable experiences for guests in vibrant neighbourhoods.
- Qualifications: Management experience in hospitality and strong leadership skills.
The predicted salary is between 30000 - 32450 £ per year.
Introducing Miiro Inspired by the Latin word meaning 'I wonder' or 'I marvel', we encourage our guests to pause, to look around and to savour every moment.
Our name and double vowel reminds us of a mirror, speaking to the idea of self reflection and echoing the spirit of our locations.
At Miiro, we believe there's a better way to travel.
A way that is more thoughtful and personal.
And since our hotels are in Europe's most interesting neighbourhoods, we also encourage guests to discover new places - on their own terms and in an authentic way.
Ultimately, we want to make sure guests go home inspired and reinvigorated because they've had a brilliantly considered stay.
The Role
Reporting to the Hotel Manager, you will be responsible for delivering exceptional guest experiences while leading the day-to-day operation of all front of house functions.
You will inspire your team, drive service excellence and ensure smooth, efficient hotel operations.
Key Responsibilities
- Lead and develop Front Office, Reservations, Night and Concierge teams.
- Deliver exceptional guest experiences throughout the entire guest journey.
- Act as the main escalation point for guest feedback and service recovery.
- Ensure efficient check in, check out and reservations processes.
- Drive upselling opportunities and support hotel revenue objectives.
- Manage departmental rotas, labour costs and team performance.
- Collaborate closely with Housekeeping, Maintenance, Food & Beverage and Revenue teams.
- Maintain compliance with health & safety, GDPR and company standards.
About You
- Previous management experience within Front Office, Guest Experience or Rooms Division.
- Strong understanding of hotel operations, reservations and guest service.
- Proven leadership and coaching skills.
- Excellent communication and problem solving abilities.
- Commercially aware with experience of driving guest satisfaction and revenue performance.
- Experience with hotel PMS systems (Apaleo experience desirable).
Why Join Miiro?
- Be part of an exciting lifestyle hotel brand.
- Work within a supportive and people focused culture.
- Opportunities for career development and progression.
- Help shape memorable experiences for guests from around the world.
- Service Charge.
Apply today and become part of the Miiro DREAM Team: Dynamic, Resourceful, Empathetic, Adaptive and Meticulous.
Front Office Manager employer: Miiro Hotels
Miiro Hotels is an excellent employer for those looking to thrive in the hospitality industry, offering a vibrant work culture in the heart of Greater London. With competitive salaries, free meals during shifts, and ample training opportunities, we prioritise employee growth and satisfaction, ensuring that our team members feel valued and supported as they deliver exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Miiro Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Miiro Hotels
Don't be shy about reaching out to Miiro Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Miiro Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Miiro Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
