At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences.
- Company: Miiro, a unique hotel brand focused on thoughtful travel.
- Benefits: Competitive salary, 20 days holiday, discounted stays, and free meals.
- Other info: Enjoy fantastic training and career progression opportunities.
- Why this job: Join us to create inspiring stays and connect guests with local culture.
- Qualifications: Experience in hotel reception and strong leadership skills required.
The predicted salary is between 28103 - 34348 £ per year.
Introducing Miiro… Inspired by the Latin word meaning 'I wonder' or 'I marvel', we encourage our guests to pause, to look around and to savour every moment.
Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.
At Miiro, we believe there's a better way to travel.
A way that is more thoughtful and personal.
And since our hotels are in Europe's most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way.
Ultimately, we want to make sure guests go home inspired and reinvigorated because they've had a brilliantly considered stay.
Creating 'Brilliantly Considered Stays' is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.
We are looking for an exceptionally talented Assistant Front Office Manager.
The Assistant Front Office Manager will maintain consistent standards of service and ensuring customer satisfaction.
Create a working environment that supports the organisational values.
- Assistant Front Office Manager Responsibilities
- Manage and support the front desk team, ensuring seamless operations and outstanding guest experiences.
- Handle guest check-ins and check-outs, maintaining high standards of service.
- Conduct duty manager shifts, managing hotel operations and resolving guest issues efficiently.
- Implement upselling techniques to enhance guest stays and maximize revenue.
- Collaborate with other departments to ensure guest satisfaction and smooth service delivery.
- Assistant Front Office Manager Qualifications
- Experience with working with room booking systems
- Proven experience in a hotel reception or front desk role, with supervisory experience preferred.
- Strong leadership and communication skills.
- Excellent problem-solving abilities and a proactive approach to guest service.
- What do we offer
- Our Assistant Front Office Managers receive excellent Company benefits:
- A competitive salary
- 4 on 4 off working patterns.
- 20 days paid holiday
- Discounted hotel room rates across our hotels, for you and friends and family
- Fantastic Training and Development opportunities
- Free Meals on shift
- Pension cover
- Unrivalled Career Progression prospects
- #J-18808-Ljbffr
Assistant Front Office Manager employer: Miiro Hotels
Miiro Hotels is an exceptional employer in Greater London, offering a vibrant work culture that prioritises teamwork and excellence in hospitality. Employees benefit from comprehensive training and growth opportunities, ensuring they develop their skills in a supportive environment. With a strong commitment to food safety and quality, Miiro Hotels fosters a rewarding atmosphere where every team member plays a crucial role in delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Miiro Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Miiro Hotels
Don't be shy about reaching out to Miiro Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Miiro Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Miiro Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
