Technology Services Assistant Manager

Location: Dover (hybrid)

Contract: Permanent

Salary: £43,000

Closing Date: 19 June 2026

The role is part of the Technology team, where the Technology Services Assistant Manager will monitor and maintain all aspects of our IT infrastructure, including on-premises systems, cloud services, and data platforms. The role involves ongoing technical projects with a strong emphasis on emerging technologies.

Role responsibilities:

• Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and management of urgent or complex support issues.
• Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance aligns with agreed Service Level Agreements and escalating issues where required.
• Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk.
• Provide remote and on-site technical support to colleagues across multiple locations where necessary.
• Be accountable for Technology’s operational input into the joiners, movers, and leavers process, ensuring all required activities are completed accurately and on time.
• Escalate unresolved or high-risk technical issues to senior Technology staff or third-party suppliers as appropriate.
• Document resolutions for common issues and actively contribute to the development, maintenance, and quality assurance of the IT knowledge base.
• Support the rollout of new hardware, software, patches, and system upgrades, working in line with agreed change and release processes.
• Identify opportunities for operational efficiency and continuous improvement within Technology services, feeding recommendations into the Technology Services Manager.
• Maintain accurate asset registers for hardware and software, including tracking lifecycle status, allocation, and compliance.
• Oversee the operational aspects of purchasing IT equipment, software, and services in line with agreed standards and procurement processes.
• Ensure day-to-day compliance with data protection, information security, and cybersecurity policies across supported systems.
• Occasionally deliver training, guidance, or engagement sessions to colleagues to support effective self-service and a shift-left support model.
• Monitor and manage support and reporting for ClearVoice colleagues supported by this role.

The experience and skills you need:

• Working knowledge of Windows 10, 11 and Server operating systems.
• Working knowledge of MDM across Android and IOS operating systems.
• Extensive experience with Active Directory (AD) and Azure AD.
• Project resource experience to assist with the implementation of new systems.

This post is subject to a Disclosure and Barring Service (DBS) check and Security Clearance. Applicants must be able to provide a valid passport and continuous UK address history for the previous 5 years, along with full employment history for the previous 3 years.

About Migrant Help:

Migrant Help is a leading charity established in 1963, delivering a range of support and advice services to people affected by displacement and exploitation across the UK. We foster a culture in which equality, diversity, and inclusion are recognised, valued, and encouraged.

These are some of the benefits we offer:

• 35 hours per week offering flexibility and work-life balance.
• Enhanced family-friendly provisions.
• Extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave.
• Access to Perkbox, an employee rewards and benefits platform.
• Wellbeing support.
• Non-contributory pension scheme with 8% employer contribution.

How to apply:

To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter.

Your application will be assessed against the job description and person specification. We encourage applications from disabled people and aim to progress candidates who meet the minimum criteria to the next stage of the recruitment process.

Please note this vacancy may close early depending on applications received.

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation, and Excellence. Migrant Help is proud to be an equal opportunities employer.