Team Manager

Migrant Help have an exciting opportunity to recruit a Team Manager to join our team! Location: Dover (Hybrid) Contract: 12 month fixed term (with potential to be extended or made permanent) Salary: £41,780 About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Team Manager role: Part of the Submissions team, the Team Manager is a strategic and influential role at Migrant Help. The Submissions team primarily assist in the compliance and quality checking of applications as well as the management of all Asylum Services’ incoming and outgoing correspondence received through multiple communication channels. As the Team Manager you will be responsible for managing resource across these channels, successfully navigating conflicting priorities and operationally leading the Submissions team. Key responsibilities of our Team Manager: Oversee daily operations and ensure compliance with policies and procedures as well as contractual obligations. Responsible for day-to-day oversight of the team; leading the Submissions team with responsibility for staff deployment, delegating work appropriately and ensuring a quality delivery of service Line management of Submissions Team Leaders, supporting their ongoing development through coaching, regular supervisions and annual appraisals. Identifying training needs and ensuring all team members complete and maintain mandatory training in line with organisational and regulatory requirements Lead on the recruitment, selection and onboarding of new staff members, ensuring a smooth integration into the team Take ownerships of the team’s KPIs, working collaboratively with the other KPI owners to monitor progress, submit evidence and ensure performance targets are consistently achieved Ensure the delivery of a high-quality service by the team, fostering a culture of continuous improvement by encouraging staff to contribute to service enhancements Provide oversight of employee relations within the team, ensuring they are managed fairly and consistently Conduct regular team meetings to communicate updates, share changes in policies or practices, and ensure staff remain informed and engaged Work collaboratively with all stakeholders and attend relevant meetings within the area of responsibility, representing the team and supporting effective partnership working Review and report on changes in trends, working collaboratively with other teams in the AIRE contract to streamline processes and improve service delivery Manage and respond to complaints in a timely and professional manner, ensuring resolution in line with organisational policy and contractual requirements and using feedback to inform service improvements The experience and skills you need to become our Team Manager: Proven experience in a leadership role, including staff development and performance management Demonstrable experience delivering to KPIs and motivating others to meet these targets Ability to plan, prioritise and manage competing demands Analytical and problem-solving skills, with the ability to review trends and implement improvements Excellent ability to communicate with diverse groups with good inter-personal skills and the ability to relate to a wide range of people These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 11 September 2025 If you are interested in becoming our new Team Manager??????, please click \’APPLY\’ today. We look forward to hearing from you! As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer