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- Tasks: Assist with Asylum Support correspondence and ensure compliance with regulations.
- Company: Join Migrant Help, a leading charity supporting vulnerable migrants for over 60 years.
- Benefits: Flexible hours, enhanced leave, employee discounts, and a non-contributory pension scheme.
- Why this job: Make a real difference in the lives of migrants while developing your skills.
- Qualifications: Experience in fast-paced environments, excellent communication, and strong organisational skills.
- Other info: Opportunity for career growth in a supportive and diverse workplace.
Migrant Help have an exciting opportunity to recruit a Submissions Officer to join our team!
Location: Dover (Hybrid)
Contract: Fixed Term until June 2026
Salary: £25,710 – Increasing to £28,670 following successful completion of a 6 months probation period
Additional Allowances: £611 weekend working allowance
About us:
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Submissions Officer role:
Working as part of Migrant Help s Advice Issue Reporting and Eligibility (AIRE) Submission team, the Submissions Officer is a rewarding role. You will primarily assist with all Asylum Support incoming and outgoing correspondence received by post and email. You will also quality check Asylum Support applications prior to submissions to ensure compliance with all applicable regulatory requirements, policies and procedures.
Key responsibilities of our Submissions Officer:
- Processing incoming and outgoing correspondence received in relation to Asylum Support
- Ensure that a professional and courteous service is provided to all clients, both internal and external
- Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level and service
- Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work
- Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
- Take responsibility for distribution and receiving parcels, monitor stationery, consumables, office supplies and equipment
- Ensuring that any documents that do not meet the required standards are identified and processed in accordance with policy
- Undertake any other duties which may be assigned from time to time and may include cover for other funded projects
The experience and skills you need to become our Submissions Officer:
- Experience of working in a fast paced environment and meeting targets
- Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
- Good clear written and oral communication skills in English, particularly in a multi-cultural environment
- Have high attention to detail and ability to problem solve
- Excellent organisational skills with the ability to work under pressure, both individually and in a team
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
This post is subject to a Disclosure and Barring Service (DBS) check
This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
These are some of the benefits we offer:
- Our working week is 35 hours per week offering flexibility and work life balance
- Enhanced family friendly provisions
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Wellbeing support.
- Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 29th September 2025
If you are interested in becoming our new Submissions Officer, please click \’APPLY\’ today. We look forward to hearing from you!
As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.
Submissions Officer employer: Migrant Help
Contact Detail:
Migrant Help Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Submissions Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Migrant Help's mission and values, and think about how your skills align with their needs. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Submissions Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Submissions Officer role. We want to see how you can contribute to our mission at Migrant Help!
Showcase Your Attention to Detail: Since this role requires high attention to detail, be sure to demonstrate this in your written application. Use clear and concise language, and double-check for any typos or errors before hitting send!
Highlight Relevant Experience: If you've worked in fast-paced environments or have experience with asylum support, make that front and centre in your application. We love seeing candidates who understand the challenges and rewards of this work.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Migrant Help
✨Know the Organisation
Before your interview, take some time to research Migrant Help. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Highlight Relevant Experience
Make sure to prepare examples from your past work that demonstrate your experience in fast-paced environments and your attention to detail. Think about specific situations where you successfully managed correspondence or ensured compliance with regulations.
✨Practice Clear Communication
Since the role requires excellent written and oral communication skills, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend to ensure you convey your ideas effectively, especially in a multicultural context.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the challenges faced by the Submissions Officer, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is right for you.