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- Tasks: Support vulnerable asylum seekers with applications and provide essential advice.
- Company: Join Migrant Help, a leading charity dedicated to supporting migrants in the UK.
- Benefits: Flexible working hours, enhanced leave, employee discounts, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in diverse, multi-disciplinary settings.
- Other info: Opportunity for career growth and a chance to work from home.
The predicted salary is between 29498 - 33590 £ per year.
Contract: Fixed term until 12 January 2027 (with potential to be extended or made permanent)
Salary: £29,498 – Increasing to £33,590 following successful completion of a 6 months probation period
Closing Date: 19 January 2026
The role
Part of the Outreach team, the Outreach Adviser is a client focused role which forms part of our Advice, Issue Reporting and Eligibility (AIRE) service at Migrant Help. You will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met.
If you are an excellent communicator, have the ability to diffuse difficult situations and without becoming personally involved and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you!
Role responsibilities
Assisting clients with applications for Asylum Support and Move on Services
Signposting clients to specialised support where required
To manage a caseload offering appropriate support in a designated timeframe
Keep accurate and up-to-date case records, complete case follow ups within the requisite time scales and undertake any necessary administrative tasks
Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
Provide Advice and Guidance to Asylum Seekers as required
Provide signposting and make referrals to other services as appropriate
Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns
Ensure the Outreach and Move on Manager is kept updated with any trends
Occasionally training or meetings are organised outside of normal working hours. The post-holder will be expected to attend whenever reasonably practicable
Undertake any other duties which may be assigned from time to time and may include cover for other funded projects
The experience and skills you need
Excellent interpersonal skills/ability to communicate with diverse groups
Experience working in a multi-disciplinary and multi-cultural environment
Proven ability to prioritise and work on your own initiative whilst respecting boundaries
Ability to work flexibly on own initiative and as part of a team as required
Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
Please note that whilst this is a home‑based role, there will be a requirement for frequent travel within Scotland and therefore the successful candidate must be within reasonable travelling distance.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout the different stages of the recruitment process therefore:
This post is subject to a Protecting Vulnerable Groups (PVG) check
This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:
Be able to provide a valid passport e.g. 10 year full British passport, EU or non‑EU Passport with indefinite leave to remain
Be able to provide continuous UK address history for the previous 5 years
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
About Migrant Help
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer
Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including
Outreach Adviser employer: Migrant Help
Contact Detail:
Migrant Help Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outreach Adviser
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Migrant Help. Understand their mission and values, especially around supporting vulnerable migrants. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the Outreach Adviser role. Think about your past experiences and how they relate to the skills they're looking for, like communication and teamwork. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping asylum seekers shine through. Share personal stories or experiences that highlight your commitment to social justice and support for diverse communities. This can really set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Outreach Adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Outreach Adviser role. We want to see how you can contribute to our mission at Migrant Help!
Showcase Your Interpersonal Skills: Since this role involves working with diverse groups, it's crucial to demonstrate your excellent communication skills. Share examples of how you've successfully interacted with clients or colleagues in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Outreach Adviser position.
How to prepare for a job interview at Migrant Help
✨Know Your Stuff
Make sure you understand the role of an Outreach Adviser and the key responsibilities involved. Familiarise yourself with Migrant Help's mission and values, especially around supporting vulnerable migrants. This will help you demonstrate your alignment with their vision during the interview.
✨Showcase Your Interpersonal Skills
Since this role requires excellent communication with diverse groups, prepare examples from your past experiences where you've successfully interacted with clients or worked in a multi-cultural environment. Highlight your ability to build rapport and provide support effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage a caseload. Think of specific situations where you had to prioritise tasks or handle challenging cases, and be ready to discuss how you approached them and what the outcomes were.
✨Demonstrate Flexibility and Initiative
The job requires working both independently and as part of a team. Prepare to discuss times when you've taken the initiative or adapted to changing circumstances. Show that you're proactive and can work well under pressure while still meeting compliance standards.