At a Glance
- Tasks: Support IT operations and manage exciting tech projects that make a real difference.
- Company: Join Migrant Help, a leading charity dedicated to supporting vulnerable people.
- Benefits: Enjoy flexible working, enhanced leave, and access to amazing employee perks.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a mission-driven team that values diversity and innovation.
- Qualifications: Experience with IT systems, Office 365, and a passion for tech solutions.
The predicted salary is between 43000 - 43000 £ per year.
Migrant Help have an exciting opportunity to recruit a Technology Services Assistant Manager to join our team!
Location: Dover (hybrid)
Contract: Permanent
Salary: £43,000
About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged.
The Technology Services Assistant Manager role: Part of the Technology team, the Technology Services Assistant Manager is a new and exciting role at Migrant Help. You will be monitoring and maintaining all aspects of our IT infrastructure, including on-premises systems, cloud services, and data platforms. In addition to business-as-usual operations, the Technology Services Assistant Manager is actively involved in ongoing technical projects, with a strong emphasis on emerging technologies. If you have demonstrable experience implementing new systems with a strong understanding of Office 365, and are looking for an exciting role that makes a difference, we'd love to hear from you!
Key responsibilities of our Technology Services Assistant Manager:
- Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent or complex support issues.
- Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with agreed Service Level Agreements and escalating issues where required.
- Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk.
- Provide remote and on-site technical support to colleagues across multiple locations where necessary.
- Be accountable for Technology's operational input into the joiners, movers, and leavers process, ensuring all required activities are completed accurately and on time.
- Escalate unresolved or high-risk technical issues to senior Technology staff or third-party suppliers as appropriate.
- Document resolutions for common issues and actively contribute to the development, maintenance, and quality assurance of the IT knowledge base.
- Support the rollout of new hardware, software, patches, and system upgrades, working in line with agreed change and release processes.
- Identify opportunities for operational efficiency and continuous improvement within Technology services, feeding recommendations into the Technology Services Manager.
- Maintain accurate asset registers for hardware and software, including tracking lifecycle status, allocation, and compliance.
- Oversee the operational aspects of purchasing IT equipment, software, and services in line with agreed standards and procurement processes.
- Ensure day-to-day compliance with data protection, information security, and cybersecurity policies across supported systems.
- Occasionally deliver training, guidance, or engagement sessions to colleagues to support effective self-service and a shift-left support model.
- Monitor and manage support and reporting for ClearVoice colleagues supported by this role.
The experience and skills you need:
- Working knowledge of Windows 10, 11 and Server operating systems.
- Working knowledge of MDM across Android and IOS operating system.
- Extensive experience with Active Directory (AD) and Azure AD.
- Project resource experience to assist with the implementation of new systems.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
- This post is subject to a Disclosure and Barring Service (DBS) check.
- This post is subject to Security Clearance therefore applicants must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain.
- Be able to provide continuous UK address history for the previous 5 years.
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
These are some of the benefits we offer:
- Our working week is 35 hours per week offering flexibility and work life balance.
- Enhanced family friendly provisions.
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave.
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Wellbeing support.
- Migrant Help offers employees a non-contributory pension scheme.
- Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 29 May 2026
If you are interested in becoming our new Technology Services Assistant Manager, please click 'APPLY' today. We look forward to hearing from you!
Selection Criteria: Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people and aim to progress candidates who meet the minimum criteria to the next stage of the recruitment process.
Please note this vacancy may close early depending on applications received. As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Technology Services Assistant Manager in Maidstone employer: MIGRANT HELP
Migrant Help is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With a commitment to flexibility, enhanced family-friendly provisions, and a generous leave policy, employees can enjoy a healthy work-life balance while contributing to meaningful projects that make a real difference in the lives of vulnerable individuals. Located in Dover, this role provides the unique opportunity to be part of a dedicated team within a leading charity, where your skills will directly impact the community and foster positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Services Assistant Manager in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field, especially those who work at Migrant Help or similar organisations. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 2
Prepare for the interview by researching Migrant Help's mission and values. Show us that you’re not just a tech whiz but also passionate about making a difference in people's lives. Tailor your answers to reflect how your skills align with our goals.
✨Tip Number 3
Practice common interview questions related to IT service management and emerging technologies. We want to see how you handle real-world scenarios, so think of examples from your past experiences that showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat with the team.
We think you need these skills to ace Technology Services Assistant Manager in Maidstone
Some tips for your application 🫡
Know the Job Description:Before you start writing, take a good look at the job description. Make sure you understand what we're looking for in a Technology Services Assistant Manager and tailor your application to highlight how your skills and experience match those needs.
Show Your Unique Voice:We want to hear from you, not just a generic template! Use your own words to express your experiences and motivations. This helps us get a sense of who you are and why you’d be a great fit for our team.
Be Specific About Your Skills:When mentioning your technical skills, be specific! If you've worked with Office 365 or have experience with Active Directory, give us examples of how you've used these tools effectively in past roles.
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at MIGRANT HELP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, 11, and Server operating systems, as well as Active Directory and Azure AD. Be ready to discuss your experience with these technologies and how you've used them in past roles.
✨Showcase Your Project Experience
Prepare to talk about specific projects where you've implemented new systems or improved existing ones. Highlight your role in these projects and any challenges you faced, along with how you overcame them.
✨Understand the Organisation's Values
Familiarise yourself with Migrant Help's mission and values, such as protection, diversity, and innovation. Be prepared to explain how your personal values align with theirs and how you can contribute to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding IT support scenarios. Think of examples where you've successfully managed incidents or escalated issues, and be ready to explain your thought process.
