At a Glance
- Tasks: Lead and deliver high-quality people operations services in a dynamic charity environment.
- Company: Join Migrant Help, a leading charity supporting vulnerable individuals across the UK.
- Benefits: Enjoy flexible working, enhanced leave, and access to employee rewards and wellbeing support.
- Other info: Exciting opportunity for career growth in a supportive and innovative culture.
- Why this job: Make a real difference while fostering equality, diversity, and inclusion in the workplace.
- Qualifications: Experience in HR management and strong knowledge of UK employment law required.
The predicted salary is between 55000 - 55000 £ per year.
Migrant Help have an exciting opportunity to recruit a Head of People Operations to join our team!
Location: Dover (hybrid)
Contract: Permanent
Salary: £55,000
About us:
Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged.
The Head of People Operations role:
Part of the People & Culture team, the Head of People Operations is a new and exciting role at Migrant Help. You will be responsible for leading and delivering efficient, compliant, and high quality people related operational services across the organisation. The role provides management oversight of Operations, Payroll and People Systems and Employee Relations. A key part of the role will be managing the overseeing the provision of high-quality advice, guidance, and coaching to managers across the People & Culture function. This includes the management of complex employee relations matters such as disciplinary and grievance cases, appeals and organisational restructures.
If you have demonstrable experience overseeing people processes with the ability to challenge and influence, and are looking for an exciting role that makes a difference, we’d love to hear from you!
Key responsibilities of our Head of People Operations:
- Lead the end to end delivery of people operational services, delivering against established SLA, including employee lifecycle activities - onboarding, employee changes and exits.
- Ensure People policies, processes, and procedures are consistently applied and continuously improved.
- Oversee and optimise People systems (e.g. PeopleHR, payroll system, Perkbox).
- Ensure accuracy, integrity, and effective use of people data.
- Maintain and develop People policies aligned to employment law and organisational values.
- Ensure compliance with UK employment legislation and organisational contractual obligations.
- Provide operational oversight of payroll and benefits administration, working closely with Finance and external providers.
- Ensure accurate, timely payroll delivery and effective issue resolution.
The experience and skills you need:
- Demonstrable experience of managing an HR/People & Culture team(s) to successfully delivering against an SLA in a regulated environment.
- Strong working knowledge of UK employment law with demonstrable experience of confidently and competently advising on employee relations issues.
- Experience of identifying, managing and mitigating organisational risk arising from people issues across the employee life cycle.
- Proven people management and leadership capability.
- Ability to interact with and influence various levels of people across the organisation.
- Excellent active listening with ability to process and share information effectively.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
- This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must be able to provide documents to show their right to work in the UK.
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
These are some of the benefits we offer:
- Our working week is 35 hours per week offering flexibility and work life balance.
- Enhanced family friendly provisions.
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave.
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Wellbeing support.
- Migrant Help offers employees a non-contributory pension scheme where Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 22nd June 2026
If you are interested in becoming our new Head of People Operations, please click 'APPLY' today. We look forward to hearing from you!
Migrant Help is proud to be an equal opportunities employer.
Head of People Operations in Maidstone employer: MIGRANT HELP
Migrant Help is an exceptional employer, offering a supportive and inclusive work culture that prioritises equality, diversity, and employee wellbeing. With a commitment to professional growth, employees benefit from flexible working arrangements, enhanced family-friendly provisions, and access to a comprehensive rewards platform, all while making a meaningful impact in the lives of vulnerable individuals in the UK. Located in Dover, this hybrid role as Head of People Operations allows you to lead a dedicated team in delivering high-quality operational services, ensuring compliance and fostering a positive workplace environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of People Operations in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences clearly and confidently. The more you practice, the more comfortable you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely interested in joining our mission at Migrant Help.
We think you need these skills to ace Head of People Operations in Maidstone
Some tips for your application 🫡
Know the Job Description:Before you start writing, take a good look at the job description. Make sure you understand what Migrant Help is looking for in a Head of People Operations. Tailor your application to highlight how your experience aligns with their needs.
Show Your Unique Voice:While it’s tempting to use AI tools for help, remember that we want to hear your unique voice. Share your experiences and insights in a way that reflects who you are. Authenticity goes a long way!
Highlight Relevant Experience:Make sure to showcase your relevant experience in managing HR processes and employee relations. Use specific examples to demonstrate how you've successfully navigated similar challenges in the past.
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website. This ensures that your application gets to the right people and helps us keep track of all submissions efficiently.
How to prepare for a job interview at MIGRANT HELP
✨Know the Organisation Inside Out
Before your interview, take some time to research Migrant Help thoroughly. Understand their mission, values, and the specific challenges they face in the sector. This will not only help you tailor your responses but also show your genuine interest in the role and the organisation.
✨Prepare for People Operations Scenarios
Given the nature of the Head of People Operations role, be ready to discuss specific scenarios related to employee relations, compliance, and operational challenges. Think of examples from your past experience where you've successfully navigated complex situations, and be prepared to explain your thought process and outcomes.
✨Showcase Your Leadership Style
As a leader, it's crucial to convey your management style and how you inspire and motivate teams. Be ready to share examples of how you've led HR teams in the past, particularly in regulated environments, and how you've fostered a culture of equality, diversity, and inclusion.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the People & Culture team is facing or how success is measured in this role. This demonstrates your proactive mindset and eagerness to contribute meaningfully to the organisation.
