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- Tasks: Support vulnerable asylum seekers with advice and guidance through phone and face-to-face interactions.
- Company: Join Migrant Help, a leading charity dedicated to supporting migrants for over 60 years.
- Benefits: Flexible working hours, enhanced annual leave, and access to employee rewards and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in client support, ability to work under pressure, and strong communication skills.
- Other info: Opportunity for career growth and a chance to work within a diverse and inclusive team.
The predicted salary is between 29498 - 33590 £ per year.
Migrant Help have an exciting opportunity to recruit a Client Adviser to join our team!
Location: Glasgow
Contract: 12 months (with potential to be extended or made permanent)
Salary: £29,498 - Increasing to £33,590 following successful completion of a 6 months probation period
About us:
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Client Adviser role:
Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high paced working environment with regular changes to needs and priorities, by working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.
If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we’d love to hear from you!
Key responsibilities of our Client Adviser:
- Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK
- Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
- Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
- Work as part of the regional team to ensure compliance with all applicable regulatory requirements, Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support
- Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
- Assist clients to notify the authority of prescribed change of circumstances
- Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs
- Keep full, accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks
- Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service
- Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that we can support as many people in need as possible
- Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required
The experience and skills you need:
- Provided a service to clients over the phone whose first language is not always English
- Provided advice and information within an organization and working with people in sensitive and emotionally demanding situations
- Proven experience of delivering complex information to clients with and without interpreters
- Ability to work under pressure and to meet deadlines.
- Operational experience working to challenging performance KPIs
- Ability to work empathetically with people facing transition and uncertainty.
- Ability to learn quickly and adapt to change
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
- This post is subject to a Disclosure and Barring Service (DBS) check
- This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
These are some of the benefits we offer:
- Our working week is 35 hours per week offering flexibility and work life balance
- Enhanced family friendly provisions
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 26th February 2026
If you are interested in becoming our new Client Adviser, please click 'APPLY' today. We look forward to hearing from you!
Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.
We encourage applications from disabled people and aim to offer interviews to candidates who meet the minimum criteria for the role. For more information on how we apply the disability confident scheme, please view our FAQ page.
Please note this vacancy may close early depending on applications received.
As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.
Asylum Services Client Advocate in Glasgow employer: Migrant Help
Contact Detail:
Migrant Help Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Asylum Services Client Advocate in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Migrant Help. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Migrant Help’s values and mission. Show us how your skills align with our goals, especially in supporting vulnerable asylum seekers. We love candidates who are passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Use examples from your past experiences that highlight your ability to work under pressure and meet deadlines.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Asylum Services Client Advocate in Glasgow
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Client Adviser role involves. Check out the job description and person specification thoroughly so you can tailor your application to highlight how your skills and experiences match what they're looking for.
Be Personal and Authentic: When you're writing your application, let your personality shine through! Use a friendly tone and share your genuine passion for helping vulnerable asylum seekers. This will help us see that you're not just ticking boxes but are truly committed to making a difference.
Showcase Relevant Experience: Make sure to highlight any experience you've got that relates to the key responsibilities of the role. Whether it's working under pressure, providing support to clients, or handling sensitive situations, give us examples that demonstrate your ability to excel in this fast-paced environment.
Apply Through Our Website: We want to make it as easy as possible for you to apply, so head over to our website and submit your application there. It’s straightforward, and you'll be able to keep track of your application status easily. Plus, we can't wait to hear from you!
How to prepare for a job interview at Migrant Help
✨Know the Organisation
Before your interview, take some time to research Migrant Help. Understand their mission, values, and the specific services they provide to asylum seekers. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario Questions
Given the nature of the Client Adviser role, be ready to discuss how you would handle sensitive situations with clients. Think of examples from your past experiences where you successfully supported someone in a challenging circumstance, especially under pressure.
✨Demonstrate Empathy and Communication Skills
As a Client Adviser, you'll need to communicate complex information clearly and empathetically. Practice articulating your thoughts on how you would explain the asylum process to someone who may not speak English fluently. This will highlight your ability to connect with clients.
✨Show Your Adaptability
The job description mentions a busy and high-paced environment. Be prepared to discuss times when you've had to adapt quickly to changing priorities or work under tight deadlines. This will demonstrate your ability to thrive in a dynamic setting.