At a Glance
- Tasks: Support and improve Dynamics 365 solutions to make a real difference in people's lives.
- Company: Join Migrant Help, a leading charity dedicated to supporting vulnerable individuals.
- Benefits: Flexible working hours, generous leave, and access to employee perks and wellbeing support.
- Other info: Opportunity for career growth in a supportive and inclusive environment.
- Why this job: Be part of a mission-driven team that values diversity and innovation.
- Qualifications: Experience with Dynamics 365 and strong communication skills are essential.
The predicted salary is between 48000 - 48000 £ per year.
Migrant Help have an exciting opportunity to recruit a Dynamics 365 Functional Consultant to join our team!
Location: Homebased
Contract: Permanent
Salary: £48,000
About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged.
The Dynamics 365 Functional Consultant role: Part of the Technology team, the Dynamics 365 Functional Consultant is a new and exciting role at Migrant Help. You will be responsible for supporting the design, configuration, delivery and continuous improvement of Dynamics 365 and Power Platform solutions across the organisation. Working closely with business stakeholders, project colleagues, technical teams and third-party suppliers, you will translate business requirements into effective functional solutions that improve services, support users and align with organisational strategy and governance.
If you have demonstrable experience mapping business processes, with a strong understanding of Dynamics 365, and are looking for an exciting role that makes a difference, we'd love to hear from you!
Key responsibilities of our Dynamics 365 Functional Consultant:
- Effective delivery of support and issue resolution, through quality knowledge of Microsoft D365 and the Power Platform products and services, with a particular focus on the CRM Customer Service module.
- Work with stakeholders to understand business needs and translate them into fit-for-purpose Dynamics 365 and Power Platform solutions.
- Support the full solution lifecycle, including requirements gathering, process mapping, functional design, configuration, testing, training, deployment and continuous improvement.
- Work with technical colleagues and third-party suppliers to support integrations and ensure functional requirements are clearly defined, understood and met.
- Contribute to the change approval board (CAB).
- Maintain strong knowledge of Dynamics 365 and Power Platform capabilities, recommending best practice use of standard functionality wherever possible.
- Champion continuous service improvements using a proactive and solution-oriented approach.
- Be up to date with future features and improvements to suggest changes where appropriate.
- Act as a subject matter expert for business users and colleagues, supporting knowledge sharing, training and adoption of Dynamics 365 and Power Platform solutions.
The experience and skills you need:
- Experience gathering and documenting requirements, mapping business processes, and translating needs into functional solutions.
- Strong understanding of Dynamics 365 and Power Platform configuration, workflows, forms, views, dashboards and security, (Power Apps, Power Automate).
- Experience supporting user acceptance testing, training, release readiness and adoption.
- Excellent communication and interpersonal skills to build strong relationships across all levels, both internally and externally.
- Pays attention to detail, ensuring accuracy in configurations and customisations.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
- This post is subject to a Disclosure and Barring Service (DBS) check.
- This post is subject to Security Clearance therefore applicants must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain.
- Be able to provide continuous UK address history for the previous 5 years.
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
These are some of the benefits we offer:
- Our working week is 35 hours per week offering flexibility and work life balance.
- Enhanced family friendly provisions.
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave.
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Wellbeing support.
- Migrant Help offers employees a non-contributory pension scheme.
- Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 19 June 2026
If you are interested in becoming our new Dynamics 365 Functional Consultant, please click 'APPLY' today. We look forward to hearing from you!
Please note this vacancy may close early depending on applications received.
As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Dynamics 365 Functional Consultant employer: MIGRANT HELP
Migrant Help is an exceptional employer that prioritises equality, diversity, and inclusion, creating a supportive work environment for all employees. As a Dynamics 365 Functional Consultant, you will enjoy a flexible work-life balance with a 35-hour work week, enhanced family-friendly provisions, and generous annual leave benefits. With a strong commitment to employee growth and wellbeing, including access to a comprehensive rewards platform and a non-contributory pension scheme, Migrant Help offers a meaningful opportunity to contribute to a vital mission while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Functional Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your skills align with their mission, especially around supporting vulnerable people and fostering diversity.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience with Dynamics 365.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Dynamics 365 Functional Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Dynamics 365 and how it aligns with the role. We want to see how your skills match our needs, so don’t hold back!
Showcase Your Experience:When detailing your past roles, focus on specific projects where you’ve mapped business processes or configured Dynamics 365 solutions. We love seeing real examples of your work that demonstrate your expertise.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points for easy reading and make sure to proofread for any typos. We appreciate clarity and attention to detail!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MIGRANT HELP
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 and the Power Platform. Be ready to discuss specific features, especially the CRM Customer Service module, and how they can be applied to improve services at Migrant Help.
✨Understand Their Mission
Familiarise yourself with Migrant Help's vision and values. Show that you not only have the technical skills but also share their commitment to supporting vulnerable people and promoting equality and diversity.
✨Prepare Real-World Examples
Think of concrete examples from your past experience where you've successfully gathered requirements, mapped business processes, or delivered functional solutions. This will help demonstrate your expertise and problem-solving abilities during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. Inquire about their current projects involving Dynamics 365 and how you can contribute to continuous improvement. This shows your genuine interest and proactive mindset.
