At a Glance
- Tasks: Join our team to manage IT infrastructure and support innovative tech projects.
- Company: Migrant Help, a leading charity supporting vulnerable people across the UK.
- Benefits: Flexible working hours, enhanced leave, and access to employee perks.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a real difference while developing your tech skills in a supportive environment.
- Qualifications: Experience with IT systems, Office 365, and a passion for technology.
The predicted salary is between 43000 - 43000 £ per year.
Migrant Help have an exciting opportunity to recruit a Technology Services Assistant Manager to join our team!
Location: Dover (hybrid)
Contract: Permanent
Salary: £43,000
About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged.
The Technology Services Assistant Manager role: Part of the Technology team, the Technology Services Assistant Manager is a new and exciting role at Migrant Help. You will be monitoring and maintaining all aspects of our IT infrastructure, including on-premises systems, cloud services, and data platforms. In addition to business-as-usual operations, the Technology Services Assistant Manager is actively involved in ongoing technical projects, with a strong emphasis on emerging technologies.
Key responsibilities of our Technology Services Assistant Manager:
- Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent or complex support issues.
- Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with agreed Service Level Agreements and escalating issues where required.
- Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk.
- Provide remote and on-site technical support to colleagues across multiple locations where necessary.
- Be accountable for Technology’s operational input into the joiners, movers, and leavers process, ensuring all required activities are completed accurately and on time.
- Escalate unresolved or high-risk technical issues to senior Technology staff or third-party suppliers as appropriate.
- Document resolutions for common issues and actively contribute to the development, maintenance, and quality assurance of the IT knowledge base.
- Support the rollout of new hardware, software, patches, and system upgrades, working in line with agreed change and release processes.
- Identify opportunities for operational efficiency and continuous improvement within Technology services, feeding recommendations into the Technology Services Manager.
- Maintain accurate asset registers for hardware and software, including tracking lifecycle status, allocation, and compliance.
- Oversee the operational aspects of purchasing IT equipment, software, and services in line with agreed standards and procurement processes.
- Ensure day-to-day compliance with data protection, information security, and cybersecurity policies across supported systems.
- Occasionally deliver training, guidance, or engagement sessions to colleagues to support effective self-service and a shift-left support model.
- Monitor and manage support and reporting for ClearVoice colleagues supported by this role.
The experience and skills you need:
- Working knowledge of Windows 10, 11 and Server operating systems.
- Working knowledge of MDM across Android and IOS operating system.
- Extensive experience with Active Directory (AD) and Azure AD.
- Project resource experience to assist with the implementation of new systems.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
- This post is subject to a Disclosure and Barring Service (DBS) check.
- This post is subject to Security Clearance therefore applicants must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain.
- Be able to provide continuous UK address history for the previous 5 years.
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
These are some of the benefits we offer:
- Our working week is 35 hours per week offering flexibility and work life balance.
- Enhanced family friendly provisions.
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave.
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Wellbeing support.
- Migrant Help offers employees a non-contributory pension scheme. Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 19 June 2026
If you are interested in becoming our new Technology Services Assistant Manager, please click 'APPLY' today. We look forward to hearing from you!
As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Technology Services Assistant Manager in Dover employer: MIGRANT HELP
Migrant Help is an exceptional employer that prioritises a supportive and inclusive work culture, offering a flexible 35-hour work week and enhanced family-friendly provisions. Employees benefit from generous annual leave, access to a comprehensive rewards platform, and a commitment to professional growth through ongoing training and development opportunities, all while making a meaningful impact in the lives of vulnerable individuals in Dover and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Services Assistant Manager in Dover
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Technology Services Assistant Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching Migrant Help and their values. Understand their mission and think about how your skills align with their goals. This will help you stand out and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice common interview questions related to IT service management. Think about scenarios where you've successfully managed incidents or improved processes. Being ready with examples will boost your confidence and impress the interviewers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Migrant Help. So, hit that 'APPLY' button and let’s get you in the running!
We think you need these skills to ace Technology Services Assistant Manager in Dover
Some tips for your application 🫡
Know the Job Description:Before you start writing, give the job description a good read. Make sure you understand what they're looking for in a Technology Services Assistant Manager. Tailor your application to highlight how your skills and experience match their needs.
Show Your Unique Voice:While it’s tempting to use AI tools for help, remember that we want to hear your unique voice! Share your experiences and insights in a way that reflects who you are. Authenticity goes a long way in making your application stand out.
Highlight Relevant Experience:Make sure to emphasise your relevant experience with IT infrastructure, Office 365, and any project management you've done. Use specific examples to demonstrate how you've tackled similar challenges in the past.
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website. It’s the best way to ensure your application gets to us directly and is considered promptly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at MIGRANT HELP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, 11, and Server operating systems, as well as Active Directory and Azure AD. Be ready to discuss your experience with these technologies and how you've used them in past roles.
✨Showcase Your Project Experience
Since the role involves implementing new systems, be prepared to share specific examples of projects you've worked on. Highlight your role, the challenges faced, and how you contributed to the project's success.
✨Understand Their Values
Familiarise yourself with Migrant Help's mission and values. Be ready to explain how your personal values align with theirs, especially around diversity, equality, and support for vulnerable people.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture is a good fit for you.
