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- Tasks: Support vulnerable migrants by providing advice through phone and webchat.
- Company: A compassionate non-profit organisation dedicated to asylum support.
- Benefits: Flexible work schedule, non-contributory pension scheme, and supportive work environment.
- Why this job: Make a real difference in the lives of those seeking asylum in the UK.
- Qualifications: Strong customer service skills and ability to thrive under pressure.
- Other info: Join a passionate team in a fast-paced, rewarding role.
The predicted salary is between 30000 - 42000 £ per year.
A non-profit organization in Dover is seeking a Helpline Adviser to support vulnerable migrants seeking asylum in the UK. This role involves providing advice via telephone and webchat in a fast-paced environment, handling safeguarding cases, and maintaining records.
The ideal candidate will have strong customer service skills and the ability to work under pressure. This position offers a flexible work schedule and a range of employee benefits including a non-contributory pension scheme.
Empathetic Helpline Advisor for Asylum Support (Hybrid) in Dover employer: Migrant Help
Contact Detail:
Migrant Help Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Helpline Advisor for Asylum Support (Hybrid) in Dover
✨Tip Number 1
Network like a pro! Reach out to people in the non-profit sector, especially those who work with asylum seekers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your phone and webchat skills. Since you'll be advising vulnerable migrants, role-play scenarios with friends or family to get comfortable with the types of questions you might face.
✨Tip Number 3
Show off your empathy! In interviews, share stories that highlight your customer service skills and how you've handled tough situations. This will demonstrate your ability to connect with those in need.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Empathetic Helpline Advisor for Asylum Support (Hybrid) in Dover
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you connect with vulnerable individuals and provide support, so share any relevant experiences that showcase your understanding and compassion.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the role. Mention specific skills that align with the Helpline Advisor position, like customer service experience or handling sensitive situations.
Keep It Clear and Concise: In a fast-paced environment like ours, clarity is key. Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon to ensure we can quickly grasp your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Migrant Help
✨Know Your Stuff
Familiarise yourself with the asylum process and the challenges faced by vulnerable migrants. This will not only show your commitment to the role but also help you answer questions more effectively.
✨Show Empathy in Action
Prepare examples from your past experiences where you've demonstrated empathy and support. Think about how you handled difficult situations and how you made a positive impact on someone's life.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a Helpline Advisor to understand and address the needs of callers.
✨Stay Calm Under Pressure
Since this role involves working in a fast-paced environment, be ready to discuss how you manage stress and maintain composure. Share specific strategies you use to stay focused and effective when things get hectic.
