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- Tasks: Support asylum seekers by distributing and activating SIM cards in Liverpool.
- Company: Migrant Help is a leading charity supporting migrants across the UK since 1963.
- Benefits: Gain valuable experience, develop new skills, and have expenses reimbursed.
- Why this job: Make a real difference while learning about immigration and asylum systems.
- Qualifications: Open to anyone with spare time, empathy, and a willingness to learn.
- Other info: Volunteering for a minimum of 3 months; must be over 18.
Join to apply for the Digital Inclusion Volunteer role at Migrant Help. Migrant Help have an exciting opportunity to recruit a Digital Inclusion Volunteer to join our team on a part time basis working one day per week.
About us:
Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential.
The Digital Inclusion Volunteer role:
As Digital Inclusion volunteer, you will provide support to people seeking asylum in Liverpool by distributing and activating SIM cards. SIM cards are a vital resource for our clients as they help them to stay connected and up to date. It enables them to make a call to a GP service, have their solicitor's appointment booked or stay in touch with their loved ones.
You will help us manage the flow of people who need a SIM card and make sure that everything is happening in an orderly way. You will also help with issuing the SIM cards and explaining to clients how to do it correctly.
Key responsibilities of our Digital Inclusion Volunteer:
- Volunteering every week at an agreed time in Liverpool.
- Closely liaising and communicating with the staff to ensure that there are enough SIM cards, and any arising issues are addressed promptly.
- Manage the flow of people coming in to get SIM cards.
- Support and guide clients through SIM card set up.
- Help issue cards and provide our clients with information on how to top up their SIM.
- Record information on SIM card distribution in line with Migrant Help's policies and procedures.
- Overall provide a patient and kind environment for people we support.
- Report any health and safety or safeguarding concerns to a member of staff.
The experience and skills you need to become our Digital Inclusion Volunteer:
- Complete relevant induction and training provided by Migrant Help.
- Undergo a criminal conviction check (DBS, PVG or AccessNI).
- Commit to volunteering for a minimum of 3 months, at agreed times.
- Attend volunteer support sessions as required.
- Complete feedback forms when required highlighting any growth opportunities and honestly communicating what is not working well.
- Adhere to confidentiality and safeguarding procedures.
- Uphold Migrant Help's values.
- Start volunteering at an agreed time and be punctual.
- Complete all relevant documentation as required by volunteer coordinator.
- Be open and understanding of different customs, values, and beliefs.
What you are not able to do:
- Volunteer with us if you are under 18.
- Exchange contact information with clients.
- Buy gifts, food or lend or give/receive money to/from clients.
- Carry out casework tasks, such as, complete benefits applications, liaise with local authorities or refer to other services or provide immigration advice.
You will be an excellent candidate for this role if you:
- Have spare time to undertake volunteering.
- Are willing to work with diverse range of people.
- Are non-judgmental and inclusive.
- Have a friendly and approachable nature.
- Are reliable and punctual.
- Have empathetic listening skills.
- Are a keen learner.
- Are comfortable using computer or laptop for typing and sending emails, video calls.
You will benefit from volunteering with us by:
- Gaining experience useful for your future CVs and cover letters.
- Being able to provide a volunteering reference to your future employer or educator.
- Being a part of dedicated and inclusive service.
- Developing new skills.
- Being more aware of immigration and asylum systems in the UK.
- Having reasonable expenses reimbursed.
- Having regular check ins and supervision to support your volunteering experience and growth.
Closing Date: 31st July 2025
If you are interested in becoming our new Digital Inclusion Volunteer, please click 'APPLY' today. We look forward to hearing from you!
As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Digital Inclusion Volunteer employer: Migrant Help ?
Contact Detail:
Migrant Help ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Inclusion Volunteer
✨Tip Number 1
Familiarise yourself with the mission and values of Migrant Help. Understanding their commitment to diversity, equality, and support for migrants will help you align your approach during any interviews or discussions.
✨Tip Number 2
Demonstrate your empathy and understanding of diverse cultures. Share any relevant experiences you have had working with different communities, as this will show your suitability for the role.
✨Tip Number 3
Be prepared to discuss your availability and commitment to volunteering. Since the role requires a minimum of three months of service, showing that you can commit to this will make you a more attractive candidate.
✨Tip Number 4
Practice explaining technical concepts in simple terms. As you'll be helping clients set up SIM cards, being able to communicate clearly and patiently is crucial, so think of examples where you've done this before.
We think you need these skills to ace Digital Inclusion Volunteer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Digital Inclusion Volunteer role. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for helping others, especially migrants. Share any relevant experiences that demonstrate your empathy, reliability, and ability to work with diverse groups.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to this role, such as communication, organisation, and computer literacy. Provide specific examples of how you've used these skills in past experiences.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-written application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Migrant Help ?
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Digital Inclusion Volunteer. Be prepared to discuss how your skills and experiences align with the role, especially in supporting people seeking asylum.
✨Show Empathy and Patience
Since you'll be working with vulnerable individuals, it's crucial to demonstrate empathy and patience during the interview. Share examples from your past experiences where you've shown these qualities, as they are essential for this role.
✨Familiarise Yourself with Migrant Help's Values
Migrant Help values protection, diversity, equality, partnership, innovation, and excellence. Familiarise yourself with these values and think about how you can embody them in your work. Be ready to discuss how you can contribute to these principles.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and the organisation. You might ask about the training process or how success is measured for volunteers.
