At a Glance
- Tasks: Support vulnerable asylum seekers through advice and guidance in a fast-paced environment.
- Company: Join Migrant Help, a leading charity dedicated to supporting migrants across the UK for over 60 years.
- Benefits: Enjoy flexible hours, enhanced leave, employee discounts, and a generous pension scheme.
- Other info: This role requires a DBS check and offers potential for contract extension or permanence.
- Why this job: Make a real difference while working in a diverse and inclusive culture that values your contributions.
- Qualifications: Experience in client support, ability to work under pressure, and strong communication skills required.
The predicted salary is between 28639 - 32612 £ per year.
Contract: 12 months fixed term (with potential to be extended or made permanent)
Hours:17.5 hours (Wednesday - Friday)
Salary:£28,639 Increasing to £32,612 following successful completion of a 6 months probation period (pro rata)
Closing Date: 25 March 2025
The role
Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face-to-face advice. This is a busy and high-paced working environment with regular changes to needs and priorities. By working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.
If you are target-driven and friendly, have demonstrable experience of working under pressure and within deadlines, and are looking for an exciting role that makes a difference, we’d love to hear from you!
Role responsibilities
- Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK
- Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
- Provide detailed induction briefings to new arrivals in Initial Accommodation, providing them with advice and guidance around the asylum process, asylum support and their obligations
- Work as part of the regional team to ensure compliance with all applicable regulatory requirements, health and safety standards, policies, and procedures, providing the correct advice and guidance to all who require our support
- Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
- Assist clients to notify the authority of prescribed change of circumstances
- Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs
- Keep full, accurate and up-to-date case records, complete case follow-up within the requisite time scales and undertake any necessary administrative tasks
- Work within the specification of the contract with the Home Office, and on immigration-related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service
- Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that we can support as many people in need as possible
- Provide outreach and face-to-face support for clients and those with additional support needs, by appointment, at designated locations, as required
The experience and skills you need
- Provided a service to clients over the phone whose first language is not always English
- Provided advice and information within an organization and working with people in sensitive and emotionally demanding situations
- Proven experience of delivering complex information to clients with and without interpreters
- Ability to work under pressure and to meet deadlines
- Operational experience working to challenging performance KPIs
- Ability to work empathetically with people facing transition and uncertainty
- Ability to learn quickly and adapt to change
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
- This post is subject to a Disclosure and Barring Service (DBS) check
- This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:
- Be able to provide a valid passport e.g., 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
About Migrant Help
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer
- Our working week is 35 hours per week offering flexibility and work-life balance
- Enhanced family-friendly provisions
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
- Option to buy or sell up to 5 days of annual leave
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
- Migrant Help offers employees a non-contributory pension scheme where Migrant Help pays 8% worth of employee salary into the pension scheme
How to apply
To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter.
Selection Criteria
Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
Please note this vacancy may close early depending on applications received
As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
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Client Adviser in Birmingham employer: Migrant Help
Migrant Help is an exceptional employer that champions a culture of equality, diversity, and inclusion, making it a welcoming environment for all. As a leading charity, we offer meaningful work that directly impacts the lives of vulnerable individuals, alongside opportunities for professional growth and development within a supportive team. With a home-based role, you can enjoy flexibility while contributing to our mission of empowering those affected by displacement and exploitation.
StudySmarter Expert Advice🤫
We think this is how you could land Client Adviser in Birmingham
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Migrant Help.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Migrant Help.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Migrant Help.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Migrant Help. Apply directly through us to stand out!
We think you need these skills to ace Client Adviser in Birmingham
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Migrant Help. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Client Adviser, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Migrant Help
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Migrant Help. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
