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- Tasks: Support vulnerable asylum seekers through advice and guidance in a fast-paced environment.
- Company: Join Migrant Help, a leading charity dedicated to supporting migrants across the UK for over 60 years.
- Benefits: Enjoy flexible hours, enhanced leave, employee discounts, and a generous pension scheme.
- Why this job: Make a real difference while working in a diverse and inclusive culture that values your contributions.
- Qualifications: Experience in client support, ability to work under pressure, and strong communication skills required.
- Other info: This role requires a DBS check and offers potential for contract extension or permanence.
The predicted salary is between 28639 - 32612 £ per year.
Contract: 12 months fixed term (with potential to be extended or made permanent)
Hours:17.5 hours (Wednesday – Friday)
Salary:£28,639 Increasing to £32,612 following successful completion of a 6 months probation period (pro rata)
Closing Date: 25 March 2025
The role
Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face-to-face advice. This is a busy and high-paced working environment with regular changes to needs and priorities. By working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.
If you are target-driven and friendly, have demonstrable experience of working under pressure and within deadlines, and are looking for an exciting role that makes a difference, we’d love to hear from you!
Role responsibilities
- Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK
- Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
- Provide detailed induction briefings to new arrivals in Initial Accommodation, providing them with advice and guidance around the asylum process, asylum support and their obligations
- Work as part of the regional team to ensure compliance with all applicable regulatory requirements, health and safety standards, policies, and procedures, providing the correct advice and guidance to all who require our support
- Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
- Assist clients to notify the authority of prescribed change of circumstances
- Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs
- Keep full, accurate and up-to-date case records, complete case follow-up within the requisite time scales and undertake any necessary administrative tasks
- Work within the specification of the contract with the Home Office, and on immigration-related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service
- Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that we can support as many people in need as possible
- Provide outreach and face-to-face support for clients and those with additional support needs, by appointment, at designated locations, as required
The experience and skills you need
- Provided a service to clients over the phone whose first language is not always English
- Provided advice and information within an organization and working with people in sensitive and emotionally demanding situations
- Proven experience of delivering complex information to clients with and without interpreters
- Ability to work under pressure and to meet deadlines
- Operational experience working to challenging performance KPIs
- Ability to work empathetically with people facing transition and uncertainty
- Ability to learn quickly and adapt to change
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
- This post is subject to a Disclosure and Barring Service (DBS) check
- This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:
- Be able to provide a valid passport e.g., 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
About Migrant Help
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer
- Our working week is 35 hours per week offering flexibility and work-life balance
- Enhanced family-friendly provisions
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
- Option to buy or sell up to 5 days of annual leave
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
- Migrant Help offers employees a non-contributory pension scheme where Migrant Help pays 8% worth of employee salary into the pension scheme
How to apply
To apply for this role, please click on the \’use this link to apply\’ button and complete the online application form attaching a copy of your CV and cover letter.
Selection Criteria
Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
Please note this vacancy may close early depending on applications received
As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
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Client Adviser employer: Migrant Help
Contact Detail:
Migrant Help Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Adviser
✨Tip Number 1
Familiarise yourself with the asylum process and the specific challenges faced by asylum seekers. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in delivering complex information clearly and empathetically. Role-playing scenarios can be a great way to prepare for the types of conversations you'll have as a Client Adviser.
✨Tip Number 3
Network with professionals in the field of asylum support or similar roles. Attend relevant workshops or webinars to gain insights and make connections that could benefit your application.
✨Tip Number 4
Be prepared to discuss your experience working under pressure and meeting KPIs. Think of specific examples from your past roles that highlight your ability to thrive in fast-paced environments.
We think you need these skills to ace Client Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Adviser position. Understand the responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Craft a Tailored CV: Your CV should reflect your experience in providing support to clients, especially in sensitive situations. Highlight any relevant roles where you've worked under pressure or met challenging KPIs, as these are key aspects of the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for helping vulnerable asylum seekers and how your skills align with Migrant Help's values. Use specific examples from your past experiences to demonstrate your ability to handle complex information and work empathetically.
Review and Submit: Before submitting your application, double-check all documents for accuracy and completeness. Ensure that your CV and cover letter are free from errors and clearly articulate why you are a great fit for the Client Adviser role.
How to prepare for a job interview at Migrant Help
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Client Adviser. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as supporting asylum seekers and handling complex cases.
✨Show Empathy and Communication Skills
Since the role involves working with vulnerable individuals, it's crucial to demonstrate your ability to communicate effectively and empathetically. Prepare examples from your past experiences where you've successfully supported clients in sensitive situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to meet tight deadlines or manage multiple priorities, and be ready to explain your thought process and actions.
✨Familiarise Yourself with Relevant Regulations
As the role involves compliance with various regulations, it would be beneficial to have a basic understanding of the relevant laws and guidelines related to asylum services. This knowledge will show your commitment to the role and help you stand out during the interview.