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For Companies At a Glance
- Tasks: Support vulnerable asylum seekers with advice and guidance in a fast-paced environment.
- Company: Join Migrant Help, a leading charity dedicated to supporting migrants since 1963.
- Benefits: Enjoy flexible working hours, enhanced leave, and access to over 9,000 employee discounts.
- Why this job: Make a real difference in people's lives while working in a supportive and dynamic team.
- Qualifications: Experience in client service, empathy, and ability to work under pressure are essential.
- Other info: This role requires a DBS check and offers a non-contributory pension scheme.
The predicted salary is between 24400 - 26800 £ per year.
Overview
Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. Based in one of our regional offices, you will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high paced working environment with regular changes to needs and priorities. By working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.
Responsibilities
- Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK
- Support asylum seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
- Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
- Work as part of the regional team to ensure compliance with all applicable regulatory requirements
- Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support
- Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
- Assist clients to notify the authority of prescribed change of circumstances
- Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs
- Keep full, accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks
- Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service
- Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that we can support as many people in need as possible
- Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required
- Provided a service to clients over the phone whose first language is not always English
Qualifications and experience
- Target driven and friendly, with demonstrable experience of working under pressure and within deadlines
- Experience of delivering complex information to clients with and without interpreters
- Ability to work under pressure and to meet deadlines
- Operational experience working to challenging performance KPI\’s
- Ability to work empathetically with people facing transition and uncertainty
- Ability to learn quickly and adapt to change
Other information
- This role is based in one of our regional offices which is in a remote location and therefore you will need to have means of transport
- This post is subject to a Disclosure and Barring Service (DBS) check
- This post is subject to a Counter Terrorism Check (CTC) therefore applicants must be able to provide:
- Be able to provide a valid passport (e.g., 10 year full British passport, EU or non-EU Passport with indefinite leave to remain)
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. This post is also subject to a Disclosure and Barring Service (DBS) check and a Counter Terrorism Check (CTC).
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
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Client Adviser employer: Migrant Help
Contact Detail:
Migrant Help Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Adviser
✨Tip Number 1
Familiarise yourself with the asylum process and the specific challenges faced by asylum seekers. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the clients' needs.
✨Tip Number 2
Network with professionals in the charity sector, especially those who work with migrants or asylum seekers. Attend relevant events or join online forums to gain insights and potentially get referrals that could strengthen your application.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've worked under pressure or dealt with sensitive situations. This will help you articulate your skills effectively during the interview.
✨Tip Number 4
Showcase your empathy and communication skills in any interactions you have with the organisation, whether it's during networking or the interview process. Being able to connect with people from diverse backgrounds is crucial for this role.
We think you need these skills to ace Client Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Adviser position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting vulnerable asylum seekers. Use specific examples from your past experiences that demonstrate your ability to work under pressure and provide empathetic support.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you provided advice or support to clients, especially in sensitive situations. Mention your experience working with diverse populations and your ability to communicate effectively, even with language barriers.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism. Consider asking a friend or colleague to review it as well.
How to prepare for a job interview at Migrant Help
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Adviser. Familiarise yourself with the asylum process and the specific challenges faced by asylum seekers, as this will help you demonstrate your knowledge and commitment during the interview.
✨Show Empathy and Communication Skills
Since the role involves working with vulnerable individuals, it's crucial to showcase your empathy and communication skills. Prepare examples from your past experiences where you've successfully supported clients in sensitive situations, especially those who may not speak English as their first language.
✨Demonstrate Your Ability to Work Under Pressure
The job is fast-paced and requires meeting deadlines. Be ready to discuss how you've managed high-pressure situations in previous roles, including any strategies you used to prioritise tasks effectively.
✨Align with Migrant Help's Values
Familiarise yourself with Migrant Help's core values: Protection, Diversity, Equality, Partnership, Innovation, and Excellence. Think about how your personal values align with these and be prepared to discuss this alignment during the interview.