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- Tasks: Support vulnerable asylum seekers with advice and guidance in a fast-paced environment.
- Company: Join Migrant Help, a leading charity dedicated to supporting migrants since 1963.
- Benefits: Enjoy flexible working hours, enhanced leave, and access to exclusive employee discounts.
- Why this job: Make a real difference in people's lives while working in a supportive and dynamic team.
- Qualifications: Experience in client service, ability to work under pressure, and empathy for those in transition.
- Other info: This role requires a DBS check and offers a non-contributory pension scheme.
The predicted salary is between 24600 - 28400 £ per year.
Overview
Migrant Help have an exciting opportunity to recruit a Client Adviser to join our team!
Location: Wakefield (on-site)
Contract: 12 month fixed term (with potential to be extended or made permanent)
Hours: 14 hours (Thursdays and Fridays)
Salary: £29,498 pro-rata – Increasing to £33,590 pro-rata following successful completion of a 6 months probation period
About us:
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Client Adviser role
Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high paced working environment with regular changes to needs and priorities. By working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.
If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we’d love to hear from you!
Key responsibilities
- Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK
- Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
- Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
- Work as part of the regional team to ensure compliance with all applicable regulatory requirements
- Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support
- Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
- Assist clients to notify the authority of prescribed change of circumstances
- Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs
Experience and skills
- Provided a service to clients over the phone whose first language is not always English
- Provided advice and information within an organization and working with people in sensitive and emotionally demanding situations
- Proven experience of delivering complex information to clients with and without interpreters
- Ability to work under pressure and to meet deadlines
- Operational experience working to challenging performance KPIs
- Ability to work empathetically with people facing transition and uncertainty
- Ability to learn quickly and adapt to change
Safeguarding and vetting
Migrant Help is committed to safeguarding those we provide a service to. Applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. Therefore:
- This post is subject to a Disclosure and Barring Service (DBS) check
- This post is subject to a Counter Terrorism Check (CTC). Therefore applicants must:
- Be able to provide a valid passport (e.g., 10 year full British passport, EU or non-EU Passport with indefinite leave to remain)
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Benefits
- Our working week is 35 hours per week offering flexibility and work life balance
- Enhanced family friendly provisions
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
- Option to buy or sell up to 5 days of annual leave
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
- Wellbeing support
- Migrant Help offers employees a non-contributory pension scheme (Migrant Help pays 8% of the employee salary into the pension scheme)
Application and next steps
Closing Date: 6 February 2026
If you are interested in becoming our new Client Adviser, please click \’APPLY\’ today. We look forward to hearing from you! Your application will be assessed against the job description and person specification, which can be found via the above link. We therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job. Please note this vacancy may close early depending on applications received. As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
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Client Adviser employer: Migrant Help ?
Contact Detail:
Migrant Help ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Adviser
✨Tip Number 1
Familiarise yourself with the asylum process and the specific challenges faced by asylum seekers. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the clients' needs.
✨Tip Number 2
Practice your communication skills, especially in delivering complex information clearly and empathetically. Role-playing scenarios with friends or family can help you prepare for the types of conversations you'll have as a Client Adviser.
✨Tip Number 3
Network with professionals in the charity sector or those who have experience working with migrants. They can provide valuable insights and may even refer you to opportunities within organisations like Migrant Help.
✨Tip Number 4
Stay updated on current events and policies affecting migrants in the UK. Being informed will allow you to engage in meaningful discussions during the interview process and show your passion for the role.
We think you need these skills to ace Client Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Adviser position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your experience in providing support to clients, especially in sensitive situations. Use specific examples that demonstrate your ability to work under pressure and meet deadlines.
Write a Strong Cover Letter: In your cover letter, express your passion for helping vulnerable asylum seekers and how your skills align with Migrant Help's values. Be sure to mention any relevant experience with diverse populations and your ability to communicate effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the Client Adviser role.
How to prepare for a job interview at Migrant Help ?
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Adviser. Familiarise yourself with the asylum process and the specific challenges faced by asylum seekers, as this will help you demonstrate your knowledge and commitment during the interview.
✨Show Empathy and Communication Skills
Since the role involves working with vulnerable individuals, it's crucial to showcase your ability to communicate effectively and empathetically. Prepare examples from your past experiences where you've successfully supported clients in sensitive situations.
✨Demonstrate Adaptability
The job requires working in a fast-paced environment with changing priorities. Be ready to discuss how you've adapted to change in previous roles and how you manage your time and workload under pressure.
✨Align with Company Values
Familiarise yourself with Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation, and Excellence. Think of ways you can illustrate how your personal values align with theirs, as cultural fit is often just as important as skills and experience.
