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- Tasks: Support vulnerable asylum seekers with advice and guidance through phone and face-to-face interactions.
- Company: Join Migrant Help, a leading charity dedicated to supporting migrants for over 60 years.
- Benefits: Enjoy flexible hours, enhanced leave, and access to employee perks and wellbeing support.
- Why this job: Make a real difference in people's lives while working in a dynamic and rewarding environment.
- Qualifications: Experience in client service, empathy, and ability to work under pressure are essential.
- Other info: Full-time, 12-month contract with potential for extension or permanence.
Migrant Help are currently looking for a Client Adviser to join their team based in Belfast. You will join us on a full-time, 12-month Fixed-term contract (with potential to be extended or made permanent). In return, you will receive a competitive salary of £28,639 increasing to £32,612 following the successful completion of a 6 months probation period (pro rata).
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
About us:
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Client Adviser role:
Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high paced working environment with regular changes to needs and priorities, by working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.
If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we’d love to hear from you!
Key responsibilities of our Client Adviser:
Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK
Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
Work as part of the regional team to ensure compliance with all applicable regulatory requirements,
Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support
Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
Assist clients to notify the authority of prescribed change of circumstances
Undertake casework which may include complex or safeguarding cases as required, liaising with the
Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs
Keep full, accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks
Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service
Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that we can support as many people in need as possible
Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required
Skills and experience we are looking for in our Client Adviser:
Provided a service to clients over the phone whose first language is not always English
Provided advice an information within an organization and working with people in sensitive and emotionally demanding situations
Proven experience of delivering complex information to clients with and without interpreters
Ability to work under pressure and to meet deadlines.
Operational experience working to challenging performance KPI\’s
Ability to work empathetically with people facing transition and uncertainty.
Ability to learn quickly and adapt to change
These are some of the benefits we offer
Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
Wellbeing support.
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
If you are interested in becoming our new Client Adviser, please click \’APPLY\’ today. We look forward to hearing from you
Client Adviser employer: Migrant Help
Contact Detail:
Migrant Help Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Adviser
✨Tip Number 1
Familiarize yourself with the asylum process and the specific challenges faced by asylum seekers. This knowledge will help you demonstrate your understanding of the role during the interview.
✨Tip Number 2
Practice your communication skills, especially in delivering complex information clearly and empathetically. Role-playing scenarios can be a great way to prepare for the types of conversations you'll have as a Client Adviser.
✨Tip Number 3
Showcase any previous experience working under pressure or meeting KPIs in your discussions. Highlighting your ability to thrive in fast-paced environments will resonate well with the hiring team.
✨Tip Number 4
Connect with current or former employees of Migrant Help on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Client Adviser
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Adviser position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience working with vulnerable populations or in high-pressure environments. Use specific examples that demonstrate your ability to provide support and advice effectively.
Showcase Communication Skills: Since the role involves providing advice over the phone and face-to-face, make sure to illustrate your strong communication skills. Mention any experience you have in delivering complex information clearly, especially to non-native English speakers.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for supporting asylum seekers and your understanding of their needs. Make sure to connect your values with those of Migrant Help, showcasing why you would be a great fit for their team.
How to prepare for a job interview at Migrant Help
✨Understand the Role
Make sure you have a clear understanding of the Client Adviser role and its responsibilities. Familiarize yourself with the asylum process and the specific needs of vulnerable asylum seekers, as this will help you demonstrate your knowledge during the interview.
✨Show Empathy and Communication Skills
Since the role involves working with individuals in sensitive situations, be prepared to showcase your empathy and communication skills. Share examples from your past experiences where you successfully supported clients, especially those who may not speak English as their first language.
✨Demonstrate Ability to Work Under Pressure
The job requires working in a busy environment with changing priorities. Be ready to discuss how you handle pressure and meet deadlines. Provide specific examples of how you've managed multiple tasks effectively in previous roles.
✨Prepare Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, challenges faced by the Client Advisers, and the support provided to staff. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
