At a Glance
- Tasks: Support asylum seekers with applications and provide guidance on the asylum process.
- Company: Migrant Help is a leading charity supporting vulnerable migrants across the UK for over 60 years.
- Benefits: Enjoy flexible working hours, enhanced leave, and access to employee discounts and wellbeing support.
- Other info: Role requires transport to a remote office; background checks are mandatory.
- Why this job: Make a real difference in people's lives while working in a dynamic and supportive environment.
- Qualifications: Experience in client service, ability to work under pressure, and empathy towards those in transition.
The predicted salary is between 24400 - 26800 £ per year.
Migrant Help have an exciting opportunity to recruit a Client Adviser to join our team!
Location: Wakefield (with potential for hybrid working)
Contract: 12 months (with potential to be extended or made permanent)
Hours: 28 hours (Monday, Tuesday, Thursday & Friday)
Salary: £29,498 (pro-rata) - Increasing to £33,590 (pro-rata) following successful completion of a 6 months probation period
About us
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Client Adviser role
Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high paced working environment with regular changes to needs and priorities, by working with the Regional Assistant Manager and re‑prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.
Key responsibilities of our Client Adviser
- Working as part of the national team, provide support to asylum seekers within all accommodation types across the UK
- Supporting Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
- Provideingdetailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
- Work ias part of the regional team to ensure compliance with all applicable regulatory requirements,
- Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support
- Ensuring that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
The experience and skills you need
- Provided a service to clients over the phone whose first language is not always English
- Provided advice an information within an organization and working with people in sensitive and emotionally demanding situations
- Proven experience of delivering complex information to clients with and without interpreters
- Ability to work under pressure and to meet deadlines.
- Operational experience working to challenging performance KPI\'s
- The ability to work empathetically with people facing transition and uncertainty.
- The ability to learn quickly and adapt to change
Checks and requirements
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
This post is subject to a Disclosure and Barring Service (DBS) check
This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non‑EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Benefits
- Our working week is 35 hours per week offering flexibility and work life balance
- Enhanced family friendly provisions
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Migrant Help offers employees a non‑contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 13th April 2026
Migrant Help is proud to be an equal opportunities employer.
Client Adviser in Wakefield employer: Migrant Help
Migrant Help is an exceptional employer, offering a meaningful role as a Client Adviser in Wakefield, where you can make a real difference in the lives of vulnerable asylum seekers. With a strong commitment to employee wellbeing, flexible working hours, and generous leave policies, we foster a supportive work culture that prioritises personal growth and development. Join us to be part of a dedicated team that values diversity, equality, and innovation while providing essential services to those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Client Adviser in Wakefield
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Migrant Help.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Migrant Help.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Migrant Help.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Migrant Help. Apply directly through us to stand out!
We think you need these skills to ace Client Adviser in Wakefield
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Migrant Help. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Client Adviser, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Migrant Help
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Migrant Help. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
