At a Glance
- Tasks: Support asylum seekers with applications and provide guidance on the asylum process.
- Company: Migrant Help is a leading charity supporting vulnerable migrants across the UK for over 60 years.
- Benefits: Enjoy flexible working hours, enhanced leave, and access to employee discounts and wellbeing support.
- Other info: Role requires transport to a remote office; background checks are mandatory.
- Why this job: Make a real difference in people's lives while working in a dynamic and supportive environment.
- Qualifications: Experience in client service, ability to work under pressure, and empathy towards those in transition.
The predicted salary is between 24400 - 26800 € per year.
Migrant Help have an exciting opportunity to recruit a Client Adviser to join our team!
Location: Wakefield (with potential for hybrid working)
Contract: 12 months (with potential to be extended or made permanent)
Hours: 28 hours (Monday, Tuesday, Thursday & Friday)
Salary: £29,498 (pro-rata) - Increasing to £33,590 (pro-rata) following successful completion of a 6 months probation period
About us
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Client Adviser role
Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high paced working environment with regular changes to needs and priorities, by working with the Regional Assistant Manager and re‑prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.
Key responsibilities of our Client Adviser
- Working as part of the national team, provide support to asylum seekers within all accommodation types across the UK
- Supporting Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
- Provideingdetailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
- Work ias part of the regional team to ensure compliance with all applicable regulatory requirements,
- Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support
- Ensuring that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
The experience and skills you need
- Provided a service to clients over the phone whose first language is not always English
- Provided advice an information within an organization and working with people in sensitive and emotionally demanding situations
- Proven experience of delivering complex information to clients with and without interpreters
- Ability to work under pressure and to meet deadlines.
- Operational experience working to challenging performance KPI\'s
- The ability to work empathetically with people facing transition and uncertainty.
- The ability to learn quickly and adapt to change
Checks and requirements
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
This post is subject to a Disclosure and Barring Service (DBS) check
This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non‑EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Benefits
- Our working week is 35 hours per week offering flexibility and work life balance
- Enhanced family friendly provisions
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Migrant Help offers employees a non‑contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 13th April 2026
Migrant Help is proud to be an equal opportunities employer.
Client Adviser in Wakefield employer: Migrant Help
Migrant Help is an exceptional employer, offering a meaningful role as a Client Adviser in Wakefield, where you can make a real difference in the lives of vulnerable asylum seekers. With a strong commitment to employee wellbeing, flexible working hours, and generous leave policies, we foster a supportive work culture that prioritises personal growth and development. Join us to be part of a dedicated team that values diversity, equality, and innovation while providing essential services to those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Client Adviser in Wakefield
✨Tip Number 1
Familiarise yourself with the asylum process and the specific challenges faced by asylum seekers. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the clients' needs.
✨Tip Number 2
Network with professionals in the charity sector, especially those who work with migrants or asylum seekers. Attend relevant events or join online forums to gain insights and potentially get referrals that could strengthen your application.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully supported clients under pressure. Highlight your ability to adapt and prioritise tasks effectively in a fast-paced environment.
✨Tip Number 4
Research Migrant Help's values and mission thoroughly. Be ready to discuss how your personal values align with theirs, as cultural fit is often just as important as skills and experience in roles like this.
We think you need these skills to ace Client Adviser in Wakefield
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Client Adviser position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience:In your CV and cover letter, emphasise any experience you have in providing support to clients, especially in sensitive situations. Mention specific examples where you successfully communicated complex information, particularly to non-English speakers.
Showcase Your Skills:Demonstrate your ability to work under pressure and meet deadlines. Provide examples of how you've managed challenging performance KPIs in previous roles, as this is crucial for the Client Adviser position.
Align with Company Values:Migrant Help values Protection, Diversity, Equality, Partnership, Innovation, and Excellence. Make sure to reflect these values in your application by discussing how you embody them in your professional experiences.
How to prepare for a job interview at Migrant Help
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Adviser. Familiarise yourself with the asylum process and the specific challenges faced by asylum seekers. This will help you demonstrate your knowledge and passion for the role during the interview.
✨Show Empathy and Communication Skills
As a Client Adviser, you'll be working with vulnerable individuals. Be prepared to discuss how you've successfully communicated complex information in sensitive situations. Share examples that highlight your ability to empathise and connect with clients from diverse backgrounds.
✨Demonstrate Your Ability to Work Under Pressure
The role requires working in a fast-paced environment with changing priorities. Prepare to share experiences where you've effectively managed your time and met deadlines, especially in high-pressure situations. This will show your potential employer that you can thrive in their dynamic setting.
✨Align with Migrant Help's Values
Familiarise yourself with Migrant Help’s core values: Protection, Diversity, Equality, Partnership, Innovation, and Excellence. Be ready to discuss how your personal values align with theirs and provide examples of how you've embodied these principles in your previous roles.
