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- Tasks: Support vulnerable asylum seekers with advice and guidance in a fast-paced environment.
- Company: Join Migrant Help, a leading charity dedicated to supporting migrants for over 60 years.
- Benefits: Enjoy flexible working hours, enhanced leave, and access to employee perks and wellbeing support.
- Why this job: Make a real impact while working in a diverse and supportive team culture.
- Qualifications: Experience in client service, empathy, and the ability to work under pressure are essential.
- Other info: This role requires a DBS check and offers potential for contract extension or permanence.
The predicted salary is between 24600 - 29000 £ per year.
Base pay range
Migrant Help has an exciting opportunity to recruit a Client Adviser to join our team.
Location: Cardiff
Contract: 12 Month Fixed Term (with potential to be extended or made permanent)
Salary: £29,498 – increasing to £33,590 following successful completion of a 6-month probation period
This salary range is provided by Migrant Help. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About us
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Client Adviser role
Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. Based in one of our regional offices, you will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high-paced working environment with regular changes to needs and priorities. By working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.
Key responsibilities
- Working as part of the national team, provide support to asylum seekers within all accommodation types across the UK
- Supporting Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
- Providing detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
- Working as part of the regional team to ensure compliance with all applicable regulatory requirements,
- Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support
- Ensuring that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
- Assisting clients to notify the authority of prescribed change of circumstances
- Undertaking casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs
The experience and skills you need to become our Client Adviser
- Provided a service to clients over the phone whose first language is not always English
- Provided advice an information within an organization and working with people in sensitive and emotionally demanding situations
- Proven experience of delivering complex information to clients with and without interpreters
- The ability to work under pressure and to meet deadlines.
- Operational experience working to challenging performance KPI\’s
- The ability to work empathetically with people facing transition and uncertainty.
- The ability to learn quickly and adapt to change
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
This post is subject to a Disclosure and Barring Service (DBS) check
This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
These are some of the benefits we offer:
- Our working week is 35 hours per week offering flexibility and work life balance
- Enhanced family friendly provisions
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 4th September 2025
If you are interested in becoming our new Client Adviser, please click \’APPLY\’ today. We look forward to hearing from you!
As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.
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Client Adviser employer: Migrant Help ?
Contact Detail:
Migrant Help ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Adviser
✨Tip Number 1
Familiarise yourself with the asylum process and the specific challenges faced by asylum seekers. Understanding their needs will help you connect better during interviews and demonstrate your commitment to supporting vulnerable individuals.
✨Tip Number 2
Highlight any experience you have in providing support or advice in sensitive situations. Be prepared to share examples of how you've successfully communicated complex information, especially to those who may not speak English as their first language.
✨Tip Number 3
Showcase your ability to work under pressure and meet deadlines. Think of specific instances where you've managed competing priorities effectively, as this role requires adaptability in a fast-paced environment.
✨Tip Number 4
Research Migrant Help's values and mission. During your interactions, whether in interviews or networking, align your responses with their commitment to protection, diversity, and equality to demonstrate that you're a good cultural fit.
We think you need these skills to ace Client Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Adviser position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience working with clients, especially in sensitive situations or with non-English speakers. Use specific examples to demonstrate your skills in providing advice and support.
Showcase Your Skills: Clearly outline your ability to work under pressure and meet deadlines. Mention any operational experience with KPIs and how you've successfully navigated challenging situations in the past.
Align with Company Values: Migrant Help values protection, diversity, equality, partnership, innovation, and excellence. Make sure to reflect these values in your application by providing examples of how you embody them in your professional life.
How to prepare for a job interview at Migrant Help ?
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Adviser. Familiarise yourself with the asylum process and the specific challenges faced by asylum seekers, as this will help you demonstrate your knowledge during the interview.
✨Show Empathy and Communication Skills
Since the role involves working with vulnerable individuals, it's crucial to showcase your ability to communicate effectively and empathetically. Prepare examples from your past experiences where you've successfully supported clients in sensitive situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of situations where you had to adapt quickly or manage competing priorities, and be ready to discuss how you handled them.
✨Align with Migrant Help’s Values
Familiarise yourself with Migrant Help’s core values: Protection, Diversity, Equality, Partnership, Innovation, and Excellence. Be prepared to discuss how your personal values align with these and how you can contribute to their mission.
