At a Glance
- Tasks: Support vulnerable asylum seekers with advice and guidance in a dynamic environment.
- Company: Join Migrant Help, a leading charity dedicated to supporting migrants for over 60 years.
- Benefits: Flexible working hours, enhanced leave, employee discounts, and a non-contributory pension scheme.
- Other info: Opportunity for career growth and a chance to work in a diverse and inclusive team.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in client support, empathy, and the ability to work under pressure.
The predicted salary is between 29498 - 33590 € per year.
Migrant Help has an exciting opportunity to recruit a Client Adviser to join our team.
Location: Cardiff
Contract: 12 Month Fixed Term (with potential to be extended or made permanent)
Salary: £29,498 - increasing to £33,590 following successful completion of a 6-month probation period. This salary range is provided by Migrant Help. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Client Adviser role: Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. Based in one of our regional offices, you will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high-paced working environment with regular changes to needs and priorities. By working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.
Key responsibilities:
- Working as part of the national team, provide support to asylum seekers within all accommodation types across the UK.
- Supporting Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales.
- Providing detailed induction briefings to new arrivals in Initial Accommodation, providing them with advice and guidance around the asylum process, asylum support and their obligations.
- Working as part of the regional team to ensure compliance with all applicable regulatory requirements, Health and Safety standards, policies, and procedures, providing the correct advice and guidance to all who require our support.
- Ensuring that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales.
- Assisting clients to notify the authority of prescribed change of circumstances.
- Undertaking casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs.
The experience and skills you need to become our Client Adviser:
- Provided a service to clients over the phone whose first language is not always English.
- Provided advice and information within an organization and worked with people in sensitive and emotionally demanding situations.
- Proven experience of delivering complex information to clients with and without interpreters.
- The ability to work under pressure and to meet deadlines.
- Operational experience working to challenging performance KPI's.
- The ability to work empathetically with people facing transition and uncertainty.
- The ability to learn quickly and adapt to change.
Migrant Help is committed to safeguarding those we provide a service to; applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
- This post is subject to a Disclosure and Barring Service (DBS) check.
- This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:
- Be able to provide a valid passport e.g. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain.
- Be able to provide continuous UK address history for the previous 5 years.
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
These are some of the benefits we offer:
- Our working week is 35 hours per week offering flexibility and work life balance.
- Enhanced family friendly provisions.
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave.
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Migrant Help offers employees a non-contributory pension scheme.
- Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 4th September 2025
If you are interested in becoming our new Client Adviser, please click 'APPLY' today. We look forward to hearing from you!
As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Client Adviser in Cardiff employer: MIGRANT HELP
Migrant Help is an exceptional employer, offering a supportive and dynamic work environment in Cardiff where you can make a meaningful impact on the lives of vulnerable asylum seekers. With a commitment to employee wellbeing, we provide flexible working hours, generous annual leave, and a non-contributory pension scheme, alongside opportunities for professional growth within a diverse and inclusive culture. Join us to be part of a dedicated team that values protection, diversity, and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Client Adviser in Cardiff
✨Tip Number 1
Get to know the company! Research Migrant Help and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Client Adviser, you'll be dealing with people from diverse backgrounds. Role-play common scenarios with friends or family to build your confidence in delivering complex information clearly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Migrant Help.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Migrant Help team.
We think you need these skills to ace Client Adviser in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Client Adviser role. We want to see how you can bring value to our team at Migrant Help!
Showcase Relevant Experience:When detailing your experience, focus on any roles where you've provided support or advice, especially in sensitive situations. This will help us understand your ability to work empathetically with clients.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the Client Adviser position.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at MIGRANT HELP
✨Know the Organisation
Before your interview, take some time to research Migrant Help. Understand their mission, values, and the specific services they provide to asylum seekers. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario Questions
Given the nature of the Client Adviser role, be ready to discuss how you would handle sensitive situations. Think of examples from your past experiences where you've provided support or advice in emotionally charged circumstances. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Client Adviser, you'll need to communicate complex information clearly. During the interview, demonstrate your ability to explain things simply and effectively. You might even want to practice explaining a complicated topic to a friend beforehand to ensure you're clear and concise.
✨Emphasise Adaptability
The job description highlights the need to work under pressure and adapt to changing priorities. Be prepared to share examples of how you've successfully navigated change in previous roles. Highlight your flexibility and willingness to learn, as these traits are crucial for success in this fast-paced environment.
