Business Support Team Administrator in Dover

Migrant Help have an exciting opportunity to recruit a Business Support Team Administrator to join our team! Location: Homebased Contract: 9 month fixed term (with potential to be extended or made permanent) ?Salary: £25,710 - Increasing to £28,670 following successful completion of a 6 months probation period About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Business Support Team Administrator role: Part of the Business Support team, the Administrator is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will provide professional administration support on a day-to-day basis to various departments within the AIRE service such as record keeping, data entry, and inbox management. You will contribute to the overall success of the Organisation in accordance with Migrant Help’s aims and objectives. If you have demonstrable organisation abilities with experience of providing excellent administrator support, and are looking for an exciting role that makes a difference, we’d love to hear from you! Key responsibilities of our Business Support Team Administrator: Processing and maintaining an efficient up to date recording and monitoring system and assist with data entry Keep full accurate and up-to-date records and complete case follow-ups within the requisite time scales and undertake any necessary administrative tasks in relation to the work. Liaise with the other AIRE departments and teams regarding completed and returned documentation Handle inbound emails from strategic partners and third parties, effectively, addressing and processing the query i.e. submitting a Change of Circumstance application, uploading supporting documents etc. and responding setting out the action taken. Quality assure and submit applications / correspondence through ELLIS Adhere to GDPR and Safeguarding Policy, handling safeguarding cases notified via inboxes in accordance with agreed process Ensure that data & documents that do not meet the required standards are identified and processed in accordance with policy Support with the management, monitoring and allocation of complaints in a timely manner Circulate, update and file information received via email inboxes as appropriate Support with the management, monitoring and allocation of Data Subject Access requests in a timely manner Maintain operational statistical information as directed by operational need Ensure that a professional and courteous service is provided to all clients, both internal and external. Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements. Participate in regular team briefings/meetings and take accurate records. Responsible for taking meeting minutes for external partnership as required Provide administrative support to other colleagues as and when required. The experience and skills you need to become our Business Support Team Administrator: Demonstrable experience of effectively completing general office and administrative duties Experienced in maintaining filing systems and databases Ability to work accurately and systematically, demonstrating attention to detail Ability to work well with people at all levels within the organisation and externally Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 12 January 2026 If you are interested in becoming our new Business Support Team Administrator, please click \'APPLY\' today. We look forward to hearing from you! Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer