At a Glance
- Tasks: Support IT operations and manage technical projects to enhance our services.
- Company: Join Migrant Help, a leading charity dedicated to supporting vulnerable individuals.
- Benefits: Flexible working hours, generous leave, and employee wellbeing support.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a real difference while working with emerging technologies in a supportive environment.
- Qualifications: Experience with IT systems, Office 365, and strong problem-solving skills.
The predicted salary is between 43000 - 43000 £ per year.
Migrant Help have an exciting opportunity to recruit a Technology Services Assistant Manager to join our team! Location: Dover (hybrid) Contract: Permanent Salary: £43,000
About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged.
The Technology Services Assistant Manager role: Part of the Technology team, the Technology Services Assistant Manager is a new and exciting role at Migrant Help. You will be monitoring and maintaining all aspects of our IT infrastructure, including on-premises systems, cloud services, and data platforms. In addition to business-as-usual operations, the Technology Services Assistant Manager is actively involved in ongoing technical projects, with a strong emphasis on emerging technologies.
If you have demonstrable experience implementing new systems with a strong understanding of Office 365, and are looking for an exciting role that makes a difference, we'd love to hear from you!
Key responsibilities of our Technology Services Assistant Manager:- Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent or complex support issues.
- Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with agreed Service Level Agreements and escalating issues where required.
- Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk.
- Provide remote and on-site technical support to colleagues across multiple locations where necessary.
- Be accountable for Technology's operational input into the joiners, movers, and leavers process, ensuring all required activities are completed accurately and on time.
- Escalate unresolved or high-risk technical issues to senior Technology staff or third-party suppliers as appropriate.
- Document resolutions for common issues and actively contribute to the development, maintenance, and quality assurance of the IT knowledge base.
- Support the rollout of new hardware, software, patches, and system upgrades, working in line with agreed change and release processes.
- Identify opportunities for operational efficiency and continuous improvement within Technology services, feeding recommendations into the Technology Services Manager.
- Maintain accurate asset registers for hardware and software, including tracking lifecycle status, allocation, and compliance.
- Oversee the operational aspects of purchasing IT equipment, software, and services in line with agreed standards and procurement processes.
- Ensure day-to-day compliance with data protection, information security, and cybersecurity policies across supported systems.
- Occasionally deliver training, guidance, or engagement sessions to colleagues to support effective self-service and a shift-left support model.
- Monitor and manage support and reporting for ClearVoice colleagues supported by this role.
- Working knowledge of Windows 10, 11 and Server operating systems.
- Working knowledge of MDM across Android and IOS operating system.
- Extensive experience with Active Directory (AD) and Azure AD.
- Project resource experience to assist with the implementation of new systems.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
- This post is subject to a Disclosure and Barring Service (DBS) check.
- This post is subject to Security Clearance therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain; Be able to provide continuous UK address history for the previous 5 years; Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
- Our working week is 35 hours per week offering flexibility and work life balance.
- Enhanced family friendly provisions.
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave.
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Wellbeing support.
- Migrant Help offers employees a non-contributory pension scheme. Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 29 May 2026
If you are interested in becoming our new Technology Services Assistant Manager, please click 'APPLY' today. We look forward to hearing from you!
Selection Criteria: Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people and aim to progress candidates who meet the minimum criteria to the next stage of the recruitment process.
Please note this vacancy may close early depending on applications received. As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Technology Services Assistant Manager in Buckland employer: MIGRANT HELP
Migrant Help is an exceptional employer that prioritises equality, diversity, and inclusion, creating a supportive work environment for all employees. With a strong commitment to employee wellbeing, we offer flexible working arrangements, generous annual leave, and a non-contributory pension scheme, ensuring a healthy work-life balance. As a Technology Services Assistant Manager in Dover, you will have the opportunity to contribute to meaningful projects while benefiting from ongoing professional development and a culture that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Services Assistant Manager in Buckland
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Technology Services Assistant Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Migrant Help and their values. Understand their mission and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice common interview questions related to IT service management. Get comfortable discussing your experience with Office 365, incident management, and technical support. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Migrant Help. So, hit that 'APPLY' button and let’s get started!
We think you need these skills to ace Technology Services Assistant Manager in Buckland
Some tips for your application 🫡
Know the Job Inside Out:Before you start writing, make sure you fully understand the role of Technology Services Assistant Manager. Read through the job description carefully and highlight the key skills and experiences they’re looking for. This will help you tailor your application to show how you fit the bill!
Show Your Unique Voice:While it’s tempting to use AI tools to polish your application, remember that we want to hear your unique voice! Share your personal experiences and insights that relate to the role. Authenticity goes a long way in making your application stand out.
Highlight Relevant Experience:Make sure to showcase your relevant experience with IT infrastructure, Office 365, and any project management you've done. Use specific examples to demonstrate how your past roles have prepared you for this position. We love seeing how your skills can directly benefit our team!
Apply Through Our Website:When you’re ready to submit your application, make sure to do it through our website. It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Migrant Help!
How to prepare for a job interview at MIGRANT HELP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, 11, and Server operating systems, as well as Active Directory and Azure AD. Be ready to discuss your experience with these technologies and how you've implemented new systems in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex support issues you've managed or resolved. Migrant Help values operational efficiency, so think about times when you've identified opportunities for improvement and how you communicated those to your team.
✨Understand Their Values
Familiarise yourself with Migrant Help's mission and values, such as protection, diversity, and innovation. Be prepared to explain how your personal values align with theirs and how you can contribute to their vision of supporting vulnerable people.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Consider asking about ongoing technical projects or how they measure success in the Technology Services team.
