At a Glance
- Tasks: Support vulnerable asylum seekers with advice and guidance in a fast-paced environment.
- Company: Join Migrant Help, a leading charity dedicated to supporting migrants across the UK.
- Benefits: Flexible hours, generous leave, employee discounts, and a non-contributory pension scheme.
- Other info: Be part of a diverse team that values equality and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in client support, ability to work under pressure, and strong communication skills.
The predicted salary is between 28639 - 32612 € per year.
Contract: 12 months fixed term (with potential to be extended or made permanent)
Hours: 17.5 hours (Wednesday - Friday)
Salary: £28,639 increasing to £32,612 following successful completion of a 6 months probation period (pro rata)
Closing Date: 25 March 2025
The role is part of the Asylum Services team, where the Client Adviser supports vulnerable asylum seekers across the UK through telephone and face-to-face advice. This is a busy and high-paced working environment with regular changes to needs and priorities. By working with the Regional Assistant Manager and re-prioritising your work, you will see how your efforts positively impact our clients.
If you are target-driven and friendly, have demonstrable experience of working under pressure and within deadlines, and are looking for an exciting role that makes a difference, we’d love to hear from you!
Role responsibilities:
- Work as part of the national team, providing support to asylum seekers within all accommodation types across the UK.
- Support asylum seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales.
- Provide detailed induction briefings to new arrivals in Initial Accommodation, offering advice and guidance around the asylum process, asylum support and their obligations.
- Ensure compliance with all applicable regulatory requirements, health and safety standards, policies, and procedures, providing the correct advice and guidance to all who require our support.
- Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales.
- Assist clients to notify the authority of prescribed change of circumstances.
- Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs.
- Keep full, accurate and up-to-date case records, complete case follow-up within the requisite time scales and undertake any necessary administrative tasks.
- Work within the specification of the contract with the Home Office, and on immigration-related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service.
- Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that we can support as many people in need as possible.
- Provide outreach and face-to-face support for clients and those with additional support needs, by appointment, at designated locations, as required.
The experience and skills you need:
- Provided a service to clients over the phone whose first language is not always English.
- Provided advice and information within an organization and worked with people in sensitive and emotionally demanding situations.
- Proven experience of delivering complex information to clients with and without interpreters.
- Ability to work under pressure and to meet deadlines.
- Operational experience working to challenging performance KPIs.
- Ability to work empathetically with people facing transition and uncertainty.
- Ability to learn quickly and adapt to change.
Migrant Help is committed to safeguarding those we provide a service to; applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. Therefore:
- This post is subject to a Disclosure and Barring Service (DBS) check.
- This post is subject to a Counter Terrorism Check (CTC); therefore, applicants must be able to provide a valid passport (e.g., 10 year full British passport, EU or non-EU Passport with indefinite leave to remain).
- Be able to provide continuous UK address history for the previous 5 years.
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
About Migrant Help:
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from; we match your skills with the needs of our organisation. As long as you share our values, vision and goals, we welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer:
- Our working week is 35 hours per week offering flexibility and work-life balance.
- Enhanced family-friendly provisions.
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave.
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Migrant Help offers employees a non-contributory pension scheme where Migrant Help pays 8% worth of employee salary into the pension scheme.
How to apply:
To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter.
Selection Criteria:
Your application will be assessed against the job description and person specification, which can be found via the above link; we therefore recommend you review both before you apply.
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job.
Please note this vacancy may close early depending on applications received.
As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Client Adviser in Birmingham employer: MIGRANT HELP
Migrant Help is an exceptional employer that prioritises the well-being and development of its employees while making a significant impact on the lives of vulnerable asylum seekers across the UK. With a strong commitment to equality, diversity, and inclusion, the organisation fosters a supportive work culture that values each individual's contributions. Employees benefit from flexible working hours, generous annual leave, and a non-contributory pension scheme, all within a dynamic environment that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Client Adviser in Birmingham
✨Tip Number 1
Get to know the company! Research Migrant Help and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Client Adviser, you'll be dealing with vulnerable individuals. Role-play scenarios with friends or family to get comfortable delivering complex information clearly and empathetically.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the company culture, plus it might just give you an edge when applying through our website.
✨Tip Number 4
Be ready for a fast-paced environment! Brush up on your time management skills and think of examples from your past experiences where you've successfully handled pressure. This will help you shine during interviews!
We think you need these skills to ace Client Adviser in Birmingham
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description and person specification. This will help us understand what we're looking for and how your skills match up!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We want to see how you can make a difference in the role, so be specific about your achievements!
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. We appreciate straightforward communication, especially since this role involves supporting clients who may need extra help.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MIGRANT HELP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Adviser role and its responsibilities. Familiarise yourself with the asylum process and the specific needs of vulnerable asylum seekers. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy Skills
As a Client Adviser, you'll be working with people in sensitive situations. Prepare examples from your past experiences where you've successfully supported clients or handled emotionally charged situations. Highlight your ability to work empathetically and how you can adapt your communication style to meet diverse needs.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle various situations, such as dealing with a distressed client or managing tight deadlines. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
✨Demonstrate Your Team Spirit
The role requires collaboration with regional teams and other agencies. Be ready to discuss your experience working in a team environment and how you contribute to achieving common goals. Emphasise your ability to communicate clearly and work well under pressure, as this is crucial in a busy setting like Migrant Help.
