Client Adviser - Belfast

Location: Belfast

Contract: 12 months (with potential to be extended or made permanent)

Salary: £30,475 - Increasing to £34,682 following successful completion of a 6 months probation period

Closing Date: 31 May 2026

The role is part of the Asylum Services team, where the Client Adviser supports vulnerable asylum seekers across the UK through telephone and face-to-face advice. This is a busy and high-paced working environment with regular changes to needs and priorities. By working with the Regional Assistant Manager and re-prioritising your work, you will see how your efforts positively impact our clients.

If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines, and are looking for an exciting role that makes a difference, we’d love to hear from you!

Role responsibilities:

• Work as part of the national team, providing support to asylum seekers within all accommodation types across the UK.
• Support asylum seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales.
• Provide detailed induction briefings to new arrivals in Initial Accommodation, offering advice and guidance around the asylum process, asylum support, and their obligations.
• Ensure compliance with all applicable regulatory requirements, Health and Safety standards, policies, and procedures, providing the correct advice and guidance to all who require our support.
• Assist clients to notify the authority of prescribed change of circumstances.
• Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs.
• Keep full, accurate and up-to-date case records, complete case follow-up within the requisite time scales, and undertake any necessary administrative tasks.
• Work within the specification of the contract with the Home Office, and on immigration-related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service.
• Handle both inbound and outbound calls effectively, ensuring that clients are supported appropriately while maximising support for those in need.
• Provide outreach and face-to-face support for clients and those with additional support needs, by appointment, at designated locations, as required.

The experience and skills you need:

• Provided a service to clients over the phone whose first language is not always English.
• Provided advice and information within an organisation and worked with people in sensitive and emotionally demanding situations.
• Proven experience of delivering complex information to clients with and without interpreters.
• Ability to work under pressure and to meet deadlines.
• Operational experience working to challenging performance KPIs.
• Ability to work empathetically with people facing transition and uncertainty.
• Ability to learn quickly and adapt to change.

Migrant Help is committed to safeguarding those we provide a service to; applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. Therefore:

• This post is subject to an ACESS NI check.
• This post is subject to a Counter Terrorism Check (CTC); therefore, applicants must provide a valid passport (e.g., 10-year full British passport, EU or non-EU Passport with indefinite leave to remain).
• Provide continuous UK address history for the previous 5 years.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

About Migrant Help:

Migrant Help is a leading charity established in 1963, delivering a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect, and enables them to reach their full potential. We foster a culture in which equality, diversity, and inclusion are recognised, valued, and encouraged.

We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy, and maternity.

These are some of the benefits we offer:

• Our working week is 35 hours per week, offering flexibility and work-life balance.
• Enhanced family-friendly provisions.
• Employees will gain an extra day of annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave.
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support, and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme, paying 8% of employee salary into the pension scheme.

How to apply:

To apply for this role, please click on the 'use this link to apply' button and complete the online application form, attaching a copy of your CV and cover letter.

Selection Criteria:

Your application will be assessed against the job description and person specification, which can be found via the above link; we therefore recommend you review both before you apply. We encourage applications from disabled people and aim to progress candidates who meet the minimum criteria to the next stage of the recruitment process.

Please note this vacancy may close early depending on applications received. As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation, and Excellence. Migrant Help is proud to be an equal opportunities employer.