Client Adviser in Belfast

Migrant Help have an exciting opportunity to recruit a Client Adviser to join our team!

Location: Belfast

Contract: 12 months (with potential to be extended or made permanent)

Salary: £30,475 - Increasing to £34,682 following successful completion of a 6 months probation period

About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged.

The Client Adviser role: Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high paced working environment with regular changes to needs and priorities.

Key responsibilities of our Client Adviser:

• Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK.
• Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales.
• Provide detailed induction briefings to new arrivals in Initial Accommodation, providing them with advice and guidance around the asylum process, asylum support and their obligations.
• Work as part of the regional team to ensure compliance with all applicable regulatory requirements, Health and Safety standards, policies, and procedures.
• Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales.
• Assist clients to notify the authority of prescribed change of circumstances.
• Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs.
• Keep full, accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks.
• Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service.
• Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately.
• Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required.

The experience and skills you need:

• Provided a service to clients over the phone whose first language is not always English.
• Provided advice and information within an organization and worked with people in sensitive and emotionally demanding situations.
• Proven experience of delivering complex information to clients with and without interpreters.
• Ability to work under pressure and to meet deadlines.
• Operational experience working to challenging performance KPIs.
• Ability to work empathetically with people facing transition and uncertainty.
• Ability to learn quickly and adapt to change.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

• This post is subject to an ACESS NI check.
• This post is subject to a Counter Terrorism Check (CTC).
• Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain.
• Be able to provide continuous UK address history for the previous 5 years.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

These are some of the benefits we offer:

• Our working week is 35 hours per week offering flexibility and work life balance.
• Enhanced family friendly provisions.
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave.
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme.
• Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 27 April 2026

If you are interested in becoming our new Client Adviser, please click 'APPLY' today. We look forward to hearing from you!

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job.

Please note this vacancy may close early depending on applications received.

As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.