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- Tasks: Support migrants by providing essential advice and assistance through our helpline.
- Company: Join Migrant Help, a leading charity dedicated to supporting vulnerable migrants for over 60 years.
- Benefits: Enjoy a competitive salary, potential for permanent position, and a supportive work culture.
- Why this job: Make a real impact in people's lives while working in a diverse and inclusive environment.
- Qualifications: No specific experience required; just bring your passion for helping others and a willingness to learn.
- Other info: Full-time, 9-month fixed term with opportunities for extension or permanence.
The predicted salary is between 24603 - 27700 £ per year.
Migrant Help are currently looking for a Helpline Adviser to join their team. You will join us on a full time, 9 month fixed term (with potential to be extended or made permanent). In return, you will receive a competitive salary of £24,603 – Increasing to £27,700 following successful completion of a 6 months probation period. About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn\’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. The Helpline Adviser role: Part of the Eligi…
Helpline Adviser employer: Migrant Help Careers
Contact Detail:
Migrant Help Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Adviser
✨Tip Number 1
Familiarize yourself with the key issues faced by migrants in the UK. Understanding their challenges will help you demonstrate your empathy and commitment during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or helpline roles. Be ready to share specific examples of how you've effectively communicated with diverse individuals.
✨Tip Number 3
Research Migrant Help's values and mission. Be prepared to discuss how your personal values align with theirs, showcasing your passion for supporting vulnerable communities.
✨Tip Number 4
Practice active listening skills. During the interview, demonstrate your ability to listen attentively and respond thoughtfully, as this is crucial for a Helpline Adviser role.
We think you need these skills to ace Helpline Adviser
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Helpline Adviser position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in helpline support, customer service, or working with vulnerable populations. Use specific examples to demonstrate your skills and how they align with Migrant Help's mission.
Showcase Your Values: Migrant Help values equality, diversity, and inclusion. Make sure to reflect these values in your application by discussing how your personal beliefs and experiences align with their vision and goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for a role like this.
How to prepare for a job interview at Migrant Help Careers
✨Understand the Mission
Make sure you are familiar with Migrant Help's mission and values. Be prepared to discuss how your personal values align with their vision of supporting vulnerable migrants and promoting equality, diversity, and inclusion.
✨Show Empathy and Communication Skills
As a Helpline Adviser, you'll need to demonstrate strong communication skills and empathy. Prepare examples from your past experiences where you've successfully helped others or resolved conflicts, showcasing your ability to listen and provide support.
✨Research the Role
Take time to understand the specific responsibilities of a Helpline Adviser. Familiarize yourself with the types of inquiries you might handle and think about how you would approach different scenarios. This will show your genuine interest in the position.
✨Prepare Questions
Have thoughtful questions ready to ask at the end of the interview. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows that you are engaged and serious about the position.
