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- Tasks: Lead a dynamic team providing vital support to vulnerable clients via helpline services.
- Company: Join Migrant Help, a leading charity dedicated to supporting displaced individuals since 1963.
- Benefits: Enjoy flexible working hours, enhanced leave, and access to exclusive employee perks.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in coaching and managing teams, with strong communication and empathy skills required.
- Other info: This is a full-time, fixed-term role with potential for extension or permanence.
The predicted salary is between 30000 - 40000 £ per year.
Migrant Help have an exciting opportunity to recruit a Team Leader to join our team on a full time, fixed term until 1 December 2025 (with potential to be extended or made permanent) basis. In return, you will receive a competitive salary of £35,753 per annum.
Location: Dover, Kent (Hybrid)
About us:
Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.
The Team Leader role:
Part of the Eligibility, Advice and Guidance (EAGL) team, the Tier 2 Team Leader is a dynamic and supportive role at Migrant Help. The Helpline plays an integral part in the charities work with the Home Office; providing advice, guidance, and support via the telephone and webchat helpline services.
Key responsibilities of our Team Leader:
- Undertake department specific duties to ensure smooth running of the Helpline, including answering adviser’s queries, monitoring relevant inboxes and reacting to changes in service demand, delegating work appropriately and ensuring delivery of service.
- Assist advisers with complex safeguarding cases from our most vulnerable clients who have and are experiencing displacement, exploitation and significant trauma and raising concerns with the relevant authorities.
- Motivate the team to work effectively and to a high standard, monitoring compliance in line with all applicable and regulatory requirements, policies and processes by completing supervision meetings, 1-2-1s, call reviews, team briefings and appraisals.
- Effectively manage change and lead by example.
- Prioritise duties and responsibilities with the agility to manage conflicting tasks.
- Continuously support advisers to reach their full potential, providing timely feedback and effective coaching to improve skills, increase efficiency and identify any gaps in training and development needs. Ensure mandatory training is kept up to date.
- Monitor performance to ensure that target guidelines are achieved, working collaboratively to achieve organisational targets and KPIs using supportive framework when required.
- Manage attendance in accordance with our absence management policy.
The experience and skills you need to become our Team Leader:
- Substantial experience of coaching, developing and managing others in their work.
- Experience in working with multiple KPIs and motivating others to meet these targets.
- Skilled at working under pressure and meeting deadlines.
- The ability to network with both internal and external stakeholders.
- Exceptional verbal and written communication skills.
- An effective listener and the ability to empathise and show understanding.
These are some of the benefits we offer:
- Our working week is 35 hours per week offering flexibility and work life balance.
- Enhanced family friendly provisions.
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave.
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Wellbeing support.
- Migrant Help offers employees a non-contributory pension scheme. Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 30th June 2025
If you are interested in becoming our new Team Leader, please click 'APPLY' today. We look forward to hearing from you.
Team Leader employer: Migrant Help
Contact Detail:
Migrant Help Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Migrant Help's mission and values. Understanding their commitment to supporting vulnerable individuals will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Highlight your experience in coaching and managing teams effectively. Be prepared to share specific examples of how you've motivated others to meet KPIs and handled challenging situations, as this is crucial for the Team Leader position.
✨Tip Number 3
Network with current or former employees of Migrant Help if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your problem-solving and leadership skills. Think about how you would handle specific challenges related to safeguarding and team dynamics, as these are key aspects of the role.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in coaching, managing teams, and working under pressure. Use bullet points for clarity and include specific achievements that demonstrate your ability to meet KPIs.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting vulnerable individuals and your commitment to the mission of Migrant Help. Provide examples of how you have motivated teams and managed change effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Team Leader role.
How to prepare for a job interview at Migrant Help
✨Understand the Organisation's Mission
Before your interview, take some time to research Migrant Help and its mission. Understanding their vision for supporting vulnerable people will help you align your answers with their values and demonstrate your commitment to their cause.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to motivate and manage a team effectively. Prepare examples from your past experiences where you've successfully coached or developed others, especially in high-pressure situations, to illustrate your leadership capabilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex safeguarding cases and manage conflicting tasks. Think of specific scenarios where you've had to make tough decisions or prioritise duties, and be ready to discuss how you approached these challenges.
✨Demonstrate Strong Communication Skills
Exceptional verbal and written communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you would communicate effectively with both internal teams and external stakeholders.
