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For Companies At a Glance
- Tasks: Engage with customers via email and Instagram, providing top-notch support.
- Company: Join Mighty Kids Supplements, a thriving family-run business with over 100k happy customers.
- Benefits: Enjoy a fully remote role with flexible hours and opportunities for growth.
- Why this job: Be part of a dynamic team, making a real impact in customer satisfaction and brand reputation.
- Qualifications: 1-3 years of experience, excellent communication skills, and a passion for nutrition are key.
- Other info: Availability on Tuesdays, Fridays, and one Saturday monthly is essential.
The predicted salary is between 24000 - 36000 £ per year.
Mighty Kids Supplements is a fast growing family-run business, having achieved around £10M revenue in its second year of trading, with a customer base of over 100k. We are looking for someone who takes pride in ensuring a truly exceptional customer experience. Demonstrable knowledge of nutritional principles or dietary supplementation is an advantage.
The role is for between 20-40 hours per week. It is fully remote with a somewhat flexible work schedule, but it is very intensive and requires a lot of motivation and commitment. You will be one of a team of 5, facing messages from over 100k customers. Tuesday and Friday availability is required (6 hours at any time of the day), along with one Saturday per month (8 hours).
Marketing experience and/or familiarity with using Canva for the creation of social media content may be an advantage.
Responsibilities:- Communicate with customers via email and IG
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- At least 1 - 3 years' of relevant work experience
- Excellent verbal, written, and interpersonal skills
- Comfortable working from own initiative
- Ability to multi-task, organize, and prioritize work
The role offers opportunity to progress, and for the right candidate there may be the opportunity to carve out your own role as the company grows.
If you wish to apply for the role, please take the following skills test provided by a third party outside the LinkedIn platform: Test Link. In order for your application to be considered, you must complete the test with your webcam enabled, and you must keep the test window in full-screen mode.
Contact Detail:
Mighty Kids Supplements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (United Kingdom)
✨Tip Number 1
Familiarise yourself with Mighty Kids Supplements and their product range. Understanding their offerings will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of nutritional principles and dietary supplements. This will not only enhance your confidence during customer interactions but also show that you are proactive about understanding the industry.
✨Tip Number 3
Prepare to showcase your communication skills. Since you'll be dealing with a large customer base, think of examples from your past experiences where you successfully resolved customer issues or provided exceptional service.
✨Tip Number 4
Make sure you're comfortable with using Canva or similar tools for creating social media content. If you have any previous work or projects, consider preparing a small portfolio to share during the interview process.
We think you need these skills to ace Customer Service Representative (United Kingdom)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required. Highlight your relevant experience in customer service and any knowledge of nutritional principles or dietary supplements.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your customer service experience, communication skills, and any marketing experience or familiarity with Canva.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention your motivation and commitment to working in a fast-paced environment and how you can contribute to the team.
Complete the Skills Test: Follow the link provided in the job description to complete the skills test. Ensure your webcam is enabled and the test window is in full-screen mode as required. This step is crucial for your application to be considered.
How to prepare for a job interview at Mighty Kids Supplements
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Knowledge of Nutritional Principles
Since the company values knowledge in nutritional principles, brush up on relevant information before the interview. Be prepared to discuss how this knowledge can enhance your ability to assist customers effectively.
✨Highlight Your Multi-tasking Skills
Given the intensive nature of the role, it's crucial to showcase your ability to multi-task and prioritise work. Prepare examples of how you've successfully managed multiple responsibilities in previous jobs.
✨Familiarise Yourself with Canva
If you have experience with Canva or similar design tools, be ready to discuss it. If not, consider doing a quick tutorial to understand its basics, as this could set you apart from other candidates.
