Ecommerce Manager (Marketplaces & Owned Site)

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and provide global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.

The incumbent will be responsible for managing Mighty Jaxx's E-commerce operations covering marketplaces and our own .com site (Shopify base) in Europe, Middle East and Africa. You will ensure the achievement of annual revenue and operating expenses targets. You will oversee these business operations and sales optimisation through system and process re-engineering, with a focus on marketing, customer experience, and order lifecycle management.

This is a hybrid role - our office is located in the Hammersmith area in London. We are open to applicants based outside of London, who are comfortable commuting to the office 1-2 times a week.

Responsibilities

• Manage the UK and EU Shopify sites and all communications to customers relating to the performance of the channels.
• Perform regular performance audits to identify unique assortment opportunities for seasonal and everyday businesses.
• Evaluate E-commerce campaigns to ensure positive ROI and recommend development for future campaigns.
• Conduct research into .com best practices, and propose enhancements to our current website.
• Plan new product launch campaigns, and manage product upload, and listings pre-launch.
• Create and implement a strategy for marketplaces, establish operational plans that support the overall objectives, and deliver on annual financial targets.
• Manage brand, store front and product listings and campaigns for Marketplace channels.
• Develop effective marketplace account relationships to grow the business via regular meetings, planning, communication, and road-mapping of execution.
• Generate weekly reporting of marketplaces, identify actionable insights, and create plans to improvise business based on data.
• Work with our Singapore-based marketing, licensing and product teams to plan and introduce new and unique assortments and/or troubleshoot assortment, pricing, and fulfilment issues on existing products.
• Work with the technology team to set up region-specific campaign pages on our Shopify site, and to roll out feature enhancements on our .com site.
• Communicate and collaborate with operations business partners (Supply Chain, Customer Service, Brand Managers) for smooth fulfilment, ensuring a high level of customer satisfaction.
• Work with key stakeholders to develop terms that deliver optimal volume, profit, and customer satisfaction.
• Partner with a wider E-commerce team to share the marketplace vision, growth strategy, trends and insights, etc., and ensure that the brand message and goals are aligned with the rest of the company.

Requirements

• Familiarity with website CMS platforms (e.g., Shopify, Magento) and digital sales channel management.
• Strong knowledge of e-commerce marketplace platforms such as Amazon, TikTok, eBay, and regional equivalents across EMEA.
• Good understanding of paid, earned and owned media and comfortable developing strategies for each in conjunction with the HQ Marketing team (based in Singapore).
• Proficiency in e-commerce reporting tools, Google Analytics, Tableau and Excel for performance analysis.
• Strong analytical skills with the ability to interpret sales and performance data to drive business decisions.
• Prior experience preferred in managing multi-region e-commerce operations, marketplace negotiations, and partner relations.
• Excellent stakeholder management, negotiation, and communication skills.
• Ability to manage multiple priorities, adapt to new platforms, and work collaboratively across teams.
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously.
• Interest in pop culture / collectibles would be a plus.

To apply, please send an updated copy of your resume to people@mightyjaxx.com. While we value all submissions, we regret that only shortlisted candidates will be contacted by our People team.