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For Companies At a Glance
- Tasks: Join our team as a Field Service Technician, solving challenges with premium kitchen appliances daily.
- Company: Miele is a world leader in premium domestic and commercial appliances, committed to quality and customer experience.
- Benefits: Enjoy a competitive salary, performance bonuses, 25 days holiday, and wellness support.
- Why this job: Be part of an award-winning service team with a family feel, promoting sustainability and excellence.
- Qualifications: Technical experience in electronics or white goods is preferred, but full training is provided.
- Other info: Earn points for rewards and enjoy opportunities for personal development and career growth.
The predicted salary is between 37210 - 45600 £ per year.
Miele Service team are an award-winning service delivery function, supporting the needs of our domestic customers in their homes. We hire the best technicians to join our field service community bringing experience from the white goods sector. We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being Immer Besser.
Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances, but all aspects of customer experience.
About the role
Working independently, we give you the tools to succeed. We build a community around you to share your practices and feel part of something special, inspiring results as a team with a family feel, and redefining excellence every day. Our Domestic Field Service teams work creatively to service our customers in their homes, bringing a new challenge every day as you diagnose and solve the issues that arise. You could be servicing any of our world class products to sustain their life and support our sustainability promise. As one of our brand ambassadors, you will be encouraged and rewarded to promote our care product and appliances. We have a reward platform where you can earn points to exchange for personal gift cards or products.
About you
Ideally you will have worked in an Appliance engineer or Appliance technician role; however, if you bring technical experience from any industry, what would be advantageous is if it was gained in the electronics, white goods, electrical or gas industry. We are flexible on your background and can offer full training on our appliances. In turn, we will support your training to achieve great results in line with our Immer Besser philosophy. Alongside your existing skills and experience, we're looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.
What to expect from us:
- In addition to a strong commitment to your personal development and growth, we can offer you on target earnings of up to £45,600, along with a comprehensive benefits package:
- Starting salary of £37,210 which increases incrementally.
- Potential to rise within the first 8 months.
- Daily Lunch Allowance included in salary.
- London weighting - This will only apply if you are living within the M25 and will slightly affect the salary listed above if you are not.
- Performance related bonus scheme.
- Commission for introducing our customers to products, accessories and care collection.
- Optional private use of Company Vehicle subject to relevant HMRC rates.
- 25 days holiday, plus bank holidays.
- Contributory pension scheme.
- Internal recognition with the ability to earn points.
- Wellness and employee support schemes.
- Life assurance @ 4 x Salary if enrolled in pension scheme.
- Income protection scheme.
- Excellent training and support network.
- Active personal development plan and opportunities to further your career.
- Medicash Scheme - money back towards the cost of healthcare and wellness.
- Inspired Performance - reward and recognition portal.
- Eye-care voucher Scheme.
- Substantial discount on all company products.
If you're the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you. Please apply below by sharing your CV, answering the screening questions and let us know why Miele? and why me? in the covering letter section.
Locations
Field Service Technician in Richmond, Surrey employer: Miele
Contact Detail:
Miele Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician in Richmond, Surrey
✨Tip Number 1
Familiarise yourself with Miele's product range and their unique features. Understanding the premium kitchen appliances they offer will not only help you during the interview but also demonstrate your genuine interest in the brand.
✨Tip Number 2
Network with current or former employees of Miele, especially those in field service roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your technical experience in detail, particularly any relevant work in the electronics or white goods sectors. Highlighting specific examples of problem-solving and customer service will set you apart from other candidates.
✨Tip Number 4
Showcase your passion for customer service and teamwork during the interview. Miele values engaged team players, so be ready to share experiences where you've collaborated effectively or gone above and beyond for a customer.
We think you need these skills to ace Field Service Technician in Richmond, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in appliance engineering or technical roles. Emphasise any skills related to electronics, white goods, or customer service, as these will resonate with Miele's requirements.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate why you want to work for Miele and how your background aligns with their Immer Besser philosophy. Share specific examples of your past experiences that demonstrate your problem-solving skills and customer focus.
Answer Screening Questions Thoughtfully: Take your time to answer the screening questions thoroughly. Use this opportunity to showcase your passion for the role and the company, and provide insights into your technical expertise and teamwork abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Field Service Technician.
How to prepare for a job interview at Miele
✨Know Your Appliances
Familiarise yourself with Miele's range of premium kitchen appliances. Understanding their features and common issues will help you demonstrate your technical knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully diagnosed and resolved technical issues. This will highlight your ability to think critically and work independently, which is crucial for a Field Service Technician.
✨Emphasise Team Collaboration
Miele values teamwork, so be ready to discuss how you've worked effectively with others in previous roles. Share instances where collaboration led to improved customer experiences or successful project outcomes.
✨Express Your Passion for Customer Service
As a brand ambassador, your role will involve promoting Miele products. Convey your enthusiasm for delivering exceptional customer service and how you can contribute to enhancing the customer experience.
