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- Tasks: Service and repair professional appliances in diverse commercial settings.
- Company: Join Miele Professional, a leader in premium appliance service.
- Benefits: Competitive salary, excellent benefits, and personal development opportunities.
- Why this job: Experience varied environments and make a real impact every day.
- Qualifications: Technical experience, IT skills, and a passion for customer service.
- Other info: Flexible working with opportunities for career growth and teamwork.
The predicted salary is between 42024 - 50000 £ per year.
You will be servicing and repairing the complete range of Professional appliances installed in a wide range of commercial applications, companies & businesses. For example, industrial washing machines, tumble dryers and laboratory equipment washers. You will also be required to work in a medical environment, in hospitals and CSSD environments.
As a Miele Professional Technician, no two days are the same and you will experience different working environments each and every day. Some out of area travel, occasional stays away from home and out of hours work may be required and we ask for flexibility around this element.
The purpose and responsibilities of this role:
- You will carry out your duties in line with customer requirements and Service KPI demands including planned maintenance, fault diagnosis, repair and electrical safety testing.
- Developing and maintaining service plans for the product range, exploring new business opportunities i.e. service contracts, planned maintenance schedules, etc.
- To ensure all jobs are carried out successfully, you will be responsible for the preparation of jobs, spares returns, vehicle maintenance, software downloads or updates and essential administration, and ensure that this is factored into your daily schedule.
We are looking for a Technician to join us in the South West London area, you therefore need to be living within this area or within a reasonable distance to be considered.
You will be asked to demonstrate:
- Experience in a technical role with good IT skills.
- Experience of working with commercial appliances.
- An understanding of customer service best practice.
- You will be self-motivated with excellent planning, organisation and communication skills.
- Have a sense of best practice and teamwork, that will ensure our customers receive a premium level of service.
- Experience with Medical CSSD equipment such as washer disinfectors and sterilisers would be of particular interest.
What to expect from us:
In addition to a strong commitment to your personal development and growth, we can offer you a competitive base salary of £42,024 per annum with on target earnings bringing total remuneration to £50,478, alongside an excellent benefit package. Base salary earnings may be higher with London weighting, based on where the successful candidate lives.
With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight. We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best.
Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.
Please apply below by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
Field Service Technician employer: Miele
Contact Detail:
Miele Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Get to know the company! Research Miele and their products, especially the professional appliances you'll be working with. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of commercial appliances and medical equipment. Being able to discuss your hands-on experience confidently can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current or former Miele employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about job openings or tips for the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to answer the 'why Miele?' and 'why me?' questions thoughtfully – this is your chance to shine!
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience in a technical role, especially with commercial appliances. We want to see how your skills align with the job requirements, so don’t hold back on showcasing your expertise!
Tailor Your Cover Letter: In your cover letter, answer the questions ‘why Miele?’ and ‘why me?’. This is your chance to connect your personal motivations with our company values. We love seeing genuine enthusiasm for what we do!
Demonstrate Customer Service Experience: Since customer service is key for us, share examples of how you’ve provided excellent service in past roles. We’re looking for team players who understand best practices in customer care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Miele
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to commercial appliances, especially if you have experience with medical CSSD equipment. Be ready to discuss specific models and any repairs you've handled in the past.
✨Showcase Your Customer Service Skills
Since customer service is key in this role, think of examples where you've gone above and beyond for a client. Prepare to share how you handle difficult situations and ensure customer satisfaction.
✨Flexibility is Key
Be prepared to discuss your availability for out-of-area travel and out-of-hours work. Highlight your adaptability and willingness to take on varied tasks, as no two days will be the same in this role.
✨Plan Your Questions
Have a few thoughtful questions ready about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in Miele and helps you assess if it’s the right fit for you.