At a Glance
- Tasks: Service and repair commercial appliances in diverse environments like hospitals and laundries.
- Company: Join Miele Professional, a globally recognised premium brand with a commitment to excellence.
- Benefits: Earn up to £42,024 plus bonuses, enjoy discounts, gym memberships, and health plans.
- Other info: Flexible hours, travel opportunities, and a culture focused on continuous improvement.
- Why this job: Be part of a dynamic team, delivering exceptional service while working with cutting-edge technology.
- Qualifications: Strong diagnostic skills and experience in field service or technical customer support required.
The predicted salary is between 42024 - 50478 £ per year.
As a Field Service Technician at Miele Professional, you will service and repair a wide range of commercial appliances across multiple customer environments, including industrial laundries, laboratories, hospitals and medical facilities. From industrial washing machines and tumble dryers to specialist laboratory equipment washers, every day offers something different. Working across the Crawley area, you will represent a globally recognised premium brand while delivering exceptional customer service and technical expertise. Some travel outside your local area, occasional overnight stays and out-of-hours work may be required, so flexibility is important.
Your Responsibilities:
- In close collaboration with customers and internal departments, carry out fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances to a high technical standard.
- In line with health, safety and gas safe regulations, complete the installation and decommissioning of professional appliances across commercial and medical environments.
- Through every customer interaction, contribute to an exceptional service experience while always representing the Miele brand professionally.
- In partnership with planners, managers and service partners, maintain clear communication to support efficient service delivery and resolve technical issues effectively.
- By maintaining accurate van stock, spare parts control and daily administration, support strong first-time fix rates and operational efficiency.
- Through customer engagement and product knowledge, promote Miele care products, accessories, service contracts and planned maintenance solutions.
- By actively participating in technical training and development, maintain up-to-date knowledge of Miele products, systems and diagnostic processes while working towards performance targets and key performance indicators.
What We Are Looking For:
- Strong diagnostic and fault-finding skills, including the ability to repair and maintain professional electrical and gas appliances using relevant test equipment.
- Proven experience working within a field service or technical customer service environment while delivering high standards of customer support.
- Sound technical knowledge of UK power supplies, wiring components and appliance systems, with the ability to identify and resolve technical issues effectively.
- Excellent communication and organisational skills, with the ability to manage workload independently and build positive customer relationships.
- A proactive approach to learning and development, including maintaining up-to-date product knowledge and completing technical training programmes.
What We Offer:
- A salary of up to £42,024 per annum with on-target earnings potential of up to £50,478, plus a competitive benefits package.
- Extensive discounts on Miele products for yourself, family and friends.
- Discounted gym membership and a daily lunch allowance.
- Extensive health cash plan and free eye tests.
- Additional benefits including financial advice, recognition schemes and more.
This is a full-time permanent position covering the Crawley area. We are looking for candidates who live in or near Crawley. We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can thrive.
Commercial Appliance Field Service Technician in Abingdon employer: Miele
At Miele Professional, we pride ourselves on being an exceptional employer, offering a dynamic work environment where every day presents new challenges and opportunities for growth. Our commitment to employee development is matched by our competitive salary and benefits package, including extensive discounts on Miele products, health cash plans, and a supportive culture that values inclusivity and collaboration. Join us in Crawley and be part of a globally recognised brand that has been dedicated to excellence since 1899, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Appliance Field Service Technician in Abingdon
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Commercial Appliance Field Service Technician in Abingdon
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Miele's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Miele. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Miele
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Miele.
