At a Glance
- Tasks: Provide vital customer support and manage service appointments in a fast-paced environment.
- Company: Join Miele, a global leader in premium appliances with a commitment to excellence.
- Benefits: Earn £14.00 per hour with flexible full-time and part-time opportunities.
- Other info: Potential for temp-to-permanent roles as we relocate to Reading in 2027.
- Why this job: Be part of a team that values customer experience and continuous improvement.
- Qualifications: Strong IT skills, attention to detail, and excellent communication abilities required.
The predicted salary is between 14 - 14 £ per hour.
On-site Customer Service Support Administrator £14.00 per hour | 6 month fixed term contract based in Abingdon. Temporary and temp-to-permanent opportunities may be available following our relocation to Reading in Spring 2027.
Are you organised, customer-focused, and confident working across multiple systems? We are looking for a Customer Service Expert / Service Support Administrator to join our Service team and provide vital operational and customer support during a busy period. You will be required to work in the office in Abingdon for the duration of your contract. This is an office-based position.
- Full-time: 37.5 hours over 5 days
- Part-time: 2-3 days per week (must include a Monday) (Please state your preferred working pattern in your application.)
What you'll be doing:
- Updating customer records and maintaining accurate data
- Processing customer orders, credits, and replacement appliance requests
- Contacting customers by phone and email to arrange, confirm, and reschedule service appointments
- Supporting claims, returns, and reporting processes
- Providing administrative support across the wider Service team
What we're looking for:
- Good IT capability to undertake administration tasks with minimal supervision
- Excellent attention to detail and accuracy
- Confident communicator with strong customer service skills
- Comfortable using multiple systems and learning new processes quickly
- Able to manage priorities and adapt to the needs of the team in a fast-paced environment
- Experience with CRM systems and SAP is desirable
Why Miele? At Miele, we are a global leader in premium domestic and commercial appliances, renowned for delivering exceptional products and customer experiences. Guided by our Immer Besser ("Forever Better") promise since 1899, we continually strive to improve everything we do for our customers and colleagues.
Customer Service Support Administrator (Full-Time & Part-Time Opportunities) in Abingdon employer: Miele Group
Miele Group is an attractive employer due to its commitment to employee development and a collaborative work culture. The company values innovation and provides opportunities for employees to grow within their roles. With a focus on quality and customer engagement, Miele Group ensures a fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support Administrator (Full-Time & Part-Time Opportunities) in Abingdon
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Miele Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Miele Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Support Administrator (Full-Time & Part-Time Opportunities) in Abingdon
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Miele Group.
How to prepare for a job interview at Miele Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Miele Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Miele Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
