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For Companies At a Glance
- Tasks: Lead a high-performing team and create exceptional customer experiences in a luxury retail environment.
- Company: Join Miele, a brand known for quality design and innovation in luxury appliances.
- Benefits: Competitive salary up to £65,000 with bonuses, plus a supportive and inclusive work culture.
- Why this job: Make a real impact by driving sales and delivering memorable customer experiences.
- Qualifications: Retail management experience with a strong background in luxury brands and consultative selling.
- Other info: Exciting career growth opportunities in a dynamic and respectful workplace.
The predicted salary is between 45000 - 50000 £ per year.
We all have a responsibility to do everything we can to ensure a brighter, more sustainable future - from the largest multinational to the smallest family home. 'Immer Besser' defines Miele's commitment to always do better in everything we do. It keeps motivating us to make better, smarter appliances so the homes and businesses they serve become more sustainable, from one generation to the next.
Are you a retail professional with a passion for leading high-performing teams and driving exceptional customer experiences? We are currently seeking a dynamic and customer-oriented Store Manager to lead our Solihull Experience Centre. The Miele brand is synonymous with quality design & innovation, and, in our elegantly designed store, we curate a handpicked selection of the finest luxury lifestyle appliances for our clientele to use in their homes. Delivering memorable demonstrations, bespoke consultations & exceptional customer service.
Our Experience Centres forge the link between dealers, consumers, and Miele, by giving opportunities to close the sale either directly, or through our kitchen design partner network, interior designers and architects. We strive to bring uncompromising quality to our consumers, whether they are designing an entire new kitchen, or dropping in for accessories. We run immersive and exciting instore events bringing retail theatre alive for our clientele and partners so that they can experience all the lifestyle benefits of our products, as part of their individual customer journey.
In this role you will be...
- Leading the team to deliver a best-in-class brand and sales experience to both consumers and partners.
- Taking charge of the overall performance and profitability of the business operation while ensuring consistent alignment with the company culture, style and sophistication.
- Building relationships with clients and local partners ensuring a strong network of business development opportunities.
- Working alongside our partnerships team to design and deliver engaging events for our future customers.
- Responsible for delivering a sales, margin and P&L budget for the store, with the highest standard of retail execution.
- Heavily involved in the creation of the strategy, but ultimately accountable for the way it is delivered and executed in store.
- Encouraged to bring ideas and innovation to the way we operate, specifically within the premium and luxury sector.
- Demonstrating success by driving sales, managing teams, and delivering an exceptional customer experience.
What will it take to succeed...
- Retail store management experience is a must, coupled with a strong knowledge of premium and luxury brands, products, retail theatre and consultative selling.
- Understanding the expectations and preferences of luxury clientele, with the willingness to go above and beyond to impress, while always keeping an eye on the sales metrics.
- A proven and capable people leader with a track record of motivating and developing employees, creating succession plans and managing inline with the cultural ambitions of the Miele Own Retail business.
- Dedicated to providing impeccable service through your team, offering personalised assistance and expert guidance, ensuring the consumer is placed at the heart of everything we do.
- A natural salesperson, confident and capable when dealing with new and challenging situations, with the ability to form relationships with local businesses and high net worth individuals.
- Proactive and adaptable to change with excellent planning, organisation and time management skills.
What can we offer you?
We offer a competitive salary dependent on experience, plus an evolving pay and benefits package which could take your OTE up to £60,000 - £65,000 (this includes maximum bonus earning potential and allowances, with a base salary of between £45,000 - £50,000 based on experience). We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding. We employ approximately 400 employees in the UK in all areas of our business and can provide great support to progress your career within the organisation.
If you have the experience outlined above and are excited about leading our Solihull Experience Centre and can bring energy and commitment to the team, this could be the place for you. If you want to join us and further your career, apply to us in full, telling us “Why Miele” and “Why you!”
Find out more about working at Miele in retail.
Store Manager in Solihull employer: Miele GB
Contact Detail:
Miele GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Solihull
✨Tip Number 1
Get to know the Miele brand inside out! Familiarise yourself with their products, values, and what makes them stand out in the luxury market. This knowledge will help you shine during interviews and show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend industry events, or join relevant groups. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences in retail management and how they relate to the Store Manager role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Miele team. Make sure to highlight why you’re the perfect fit for the Solihull Experience Centre!
We think you need these skills to ace Store Manager in Solihull
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how your passion aligns with Miele's commitment to quality and innovation.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury retail and team leadership. We’re looking for specific examples that demonstrate your ability to drive sales and create exceptional customer experiences.
Be Authentic: Don’t be afraid to show your personality! We value authenticity, so share your unique approach to retail and how you connect with clients. This will help us see how you fit into our culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Miele.
How to prepare for a job interview at Miele GB
✨Know the Brand Inside Out
Before your interview, dive deep into Miele's history, values, and product offerings. Understanding their commitment to quality and sustainability will help you align your answers with their ethos, showing that you're not just interested in the role but also in the brand itself.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you motivated your team to achieve sales targets or improve customer experiences. This will demonstrate your capability as a Store Manager and your fit for leading high-performing teams.
✨Emphasise Customer Experience
Since this role is all about delivering exceptional customer service, be ready to discuss your approach to creating memorable customer experiences. Share stories of how you've gone above and beyond for clients, especially in luxury retail settings, to illustrate your understanding of high-end clientele.
✨Bring Ideas to the Table
Miele values innovation, so think about how you can contribute to their retail strategy. Prepare some ideas for engaging events or unique customer interactions that could enhance the store experience. This shows initiative and a proactive mindset, which are key for this role.
