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- Tasks: Guide customers in selecting premium Miele appliances and enhance their experience.
- Company: Join Miele, a world leader in premium domestic and commercial appliances.
- Benefits: Competitive salary, bonus opportunities, and a supportive team environment.
- Why this job: Be part of a passionate team dedicated to delivering exceptional customer experiences.
- Qualifications: Experience in customer-facing sales and strong communication skills.
- Other info: Flexible working hours with opportunities for personal growth and development.
The predicted salary is between 25658 - 26172 £ per year.
We all have a responsibility to do everything we can to ensure a brighter, more sustainable future - from the largest multinational to the smallest family home. 'Immer Besser' defines Miele's commitment to always do better in everything we do. It keeps motivating us to make better, smarter appliances so the homes and businesses they serve become more sustainable, from one generation to the next.
Do you have a customer focus that goes beyond expectations? Want to join a team of experts who have a passion for the products we create? Based at our headquarters in Abingdon, Oxfordshire, we are inspiring and delighting our customers and we are looking for someone to join us in our inbound sales team.
Creating a premium consumer experience to share our market leading appliances; you will be the face of Miele delivering a premium service at every point of the consumer journey to delight our consumers at every step of the way.
Who are we? Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services. Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means: we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.
In this role you will be...
- Reporting to the Direct Sales Team Manager, you will lead your consumers through a detailed consultation to the selection and purchase of Miele appliances which meet the needs and wants of the future user.
- Working to upgrade products and upselling of accessories to expand the consumers use of their appliances.
- Promoting pride and passion for the Miele brand.
- Delivering a quality experience to our customers driven by people who are passionate about the consumer experience.
- Working as a core member of the Sales team, based in the Abingdon Headquarters, driving to hit your sales targets, which in turn contribute to the team’s success.
- Demonstrating your knowledge of the ranges benefits through a variety of media including over the telephone and in emails.
- Being confident and professional with the ability to respond effectively to your consumers need through quotations and queries.
- Bringing previous experience of working in a customer facing sales role and building rapport and trust to drive credibility and confidence in what is required.
- Bringing the passion and pride that matches the brand with the ability to effectively multi-task.
- Being IT literate with the ability to adapt to systems and processes and work really well as a team to achieve great results.
Your hours of work will be based on a minimum of 37.5 hours per week to be worked over 5 days each week, including a Saturday on a rota basis. You may be asked to work flexibly within these hours and days to accommodate the operational requirements of the business. Initially, your hours of work will be arranged between the hours of 0800 and 2000 Monday to Friday and 0900 to 1600 Saturday. If you are rostered to work on a Saturday (normally 1 in 3), you will receive a compensatory day off in the same week.
We offer a full time salary starting at £25,658 rising to £26,172 post probation, plus an evolving pay, bonus and benefits package. We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best.
Please apply below by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
Sales Executive employer: Miele GB
Contact Detail:
Miele GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive
✨Tip Number 1
Get to know Miele inside out! Familiarise yourself with their products and values, especially the 'Immer Besser' philosophy. This will help you connect with the brand during interviews and show your genuine interest.
✨Tip Number 2
Practice your sales pitch! Think about how you would sell Miele appliances to a customer. Role-play with a friend or in front of a mirror to build confidence and refine your approach.
✨Tip Number 3
Network like a pro! Reach out to current or former Miele employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the sales team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, make sure to highlight your passion for customer service and how you can contribute to creating that premium experience Miele is known for.
We think you need these skills to ace Sales Executive
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service and the Miele brand shine through. We want to see how excited you are about creating a premium experience for our customers!
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. We love seeing how your skills align with what we do at Miele, so don’t hold back on showcasing your achievements!
Answer 'Why Miele?': In your covering letter, take a moment to explain why you want to join Miele specifically. We’re looking for candidates who resonate with our 'Immer Besser' philosophy and can articulate that in their application.
Be Professional Yet Approachable: While we appreciate professionalism, we also value a friendly tone. Your written application should reflect your ability to connect with customers, so keep it warm and engaging while maintaining clarity.
How to prepare for a job interview at Miele GB
✨Know Your Stuff
Before the interview, dive deep into Miele's products and their unique selling points. Familiarise yourself with the brand's commitment to sustainability and the 'Immer Besser' philosophy. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to delivering a premium consumer experience.
✨Showcase Your Customer Focus
Prepare examples from your previous roles where you've gone above and beyond for customers. Highlight situations where you built rapport and trust, as this aligns perfectly with Miele's emphasis on customer service. Be ready to discuss how you can create a delightful experience for consumers at every step of their journey.
✨Demonstrate Your Sales Skills
Think of specific instances where you've successfully upsold or cross-sold products. Miele is looking for someone who can drive sales while promoting their brand. Be prepared to discuss your strategies for hitting sales targets and how you can leverage your skills to enhance the consumer's use of Miele appliances.
✨Be Ready to Adapt
Since the role requires IT literacy and adaptability to systems, be prepared to discuss your experience with various sales tools and processes. Share examples of how you've quickly learned new systems in the past and how that helped you achieve results. This will show that you're not just a great salesperson, but also a team player who can thrive in a dynamic environment.
