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- Tasks: Lead and transform Miele's service organisation to deliver premium customer experiences.
- Company: Miele is a prestigious brand known for high-quality domestic and commercial appliances since 1899.
- Benefits: Enjoy career progression opportunities, a collaborative culture, and the chance to make a real impact.
- Why this job: Join a dynamic team focused on innovation and customer satisfaction in a rapidly growing company.
- Qualifications: Seeking a strategic leader with experience in managing large-scale service teams and a passion for customer experience.
- Other info: This role offers a pathway to becoming the UK Service Director.
The predicted salary is between 48000 - 72000 £ per year.
Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services. Since being founded in 1899 as a family company, Miele has followed its Immer Besser 'Forever Better' brand promise. This means we will do all that we can to be 'forever better' than our competitors and striving for 'forever better' than we already are.
In Miele GB we have over 100 service professionals who are committed to delivering a premium customer experience across the UK, and we are looking for a transformational Head of Service to take our service organisation to the next level. The Head of Service is a critical role within the UK Organisation, responsible for creating and managing a high performing industry leading field-based function that provides a premium service to customers.
As well as being a role of inspirational leadership, this is a turnaround and transformation remit, engaging, empowering and aligning the teams to Miele’s customer centric and quality focused values. This will encompass significant input and focus around Customer Experience, digital, culture and commercial disciplines.
Who we’re looking for:
The successful Head of Service will be a dynamic and strategic leader with a strong track record developing and inspiring large-scale field service teams in a relevant consumer-based sector. Beyond the functional leadership mandate, this individual will bring commerciality and financial acumen, aligning the service department to the long-term high-performance strategy of the wider business.
Naturally collaborative with a communication style that works cross-functionally and credible up to board level, we are looking for someone who is genuinely passionate about driving change and realising the potential of those working around them.
This is an exciting opportunity for a top performing Customer Experience leader to join Miele, a high-end global consumer brand, during a period of high growth and significant transformation. Within the group, there are significant career opportunities with progression encouraged across functions and across different global geographical locations. More tangibly, this hire is part of a succession planning exercise and will develop into the UK Service Director role. As such we are looking for experts within leadership and Customer Experience management.
Head of Service employer: Miele GB
Contact Detail:
Miele GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service
✨Tip Number 1
Familiarise yourself with Miele's brand promise, 'Immer Besser', and be prepared to discuss how you can embody this philosophy in your leadership style. Show that you understand the importance of continuous improvement in customer service.
✨Tip Number 2
Research the latest trends in customer experience and field service management. Be ready to share innovative ideas on how to enhance Miele's service offerings and align them with the company's premium brand image.
✨Tip Number 3
Network with professionals in the consumer appliance sector to gain insights into effective leadership strategies. This will not only help you understand the industry better but also demonstrate your commitment to being a transformational leader.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully led large teams through change. Highlight your ability to inspire and empower others, as this aligns with Miele's focus on team engagement and customer-centric values.
We think you need these skills to ace Head of Service
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Head of Service position at Miele. Make sure you understand the key responsibilities and the qualities they are looking for in a candidate.
Tailor Your CV: Customise your CV to highlight your experience in leading service teams, customer experience management, and any relevant achievements in transformation and turnaround projects. Use specific examples that align with Miele's values.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your leadership skills but also reflects your passion for customer service and your alignment with Miele’s 'Immer Besser' philosophy. Mention how you can contribute to their vision of being 'forever better'.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to drive change and improve customer experiences. This could be through metrics like customer satisfaction scores or team performance improvements.
How to prepare for a job interview at Miele GB
✨Showcase Your Leadership Skills
As the Head of Service, you'll need to demonstrate your ability to lead and inspire large teams. Prepare examples from your past experiences where you've successfully transformed a service team or improved customer experience.
✨Understand Miele's Brand Promise
Familiarise yourself with Miele's 'Immer Besser' philosophy. Be ready to discuss how you can align the service department with this brand promise and contribute to the company's commitment to quality and customer satisfaction.
✨Highlight Your Commercial Acumen
Since the role requires financial insight, be prepared to discuss how you've previously aligned service operations with broader business strategies. Share specific instances where your decisions positively impacted the bottom line.
✨Prepare for Cross-Functional Collaboration
Miele values collaboration across departments. Think of examples where you've worked effectively with other teams, and be ready to explain how you would foster a collaborative culture within the service organisation.
