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For Companies At a Glance
- Tasks: Lead and transform Miele's service organization to deliver premium customer experiences.
- Company: Miele is a global leader in premium domestic and commercial appliances, founded in 1899.
- Benefits: Enjoy significant career growth opportunities and the chance to shape a high-performing team.
- Why this job: Join a passionate team focused on customer experience and innovation in a high-growth environment.
- Qualifications: Dynamic leader with experience in consumer-based sectors and a track record in customer experience management.
- Other info: This role is part of succession planning, leading to the UK Service Director position.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services.
Since being founded in 1899 as a family company, Miele has followed its Immer Besser 'Forever Better' brand promise. This means we will do all that we can to be "forever better" than our competitors and striving for "forever better" than we already are.
In Miele GB we have over 100 service professionals who are committed to delivering a premium customer experience across the UK, and we are looking for a transformational Head of Service to take our service organisation to the next level.
The Head of Service is a critical role within the UK Organisation, responsible for creating and managing a high performing industry leading field-based function that provides a premium service to customers.
As well as being a role of inspirational leadership, this is a turnaround and transformation remit, engaging, empowering and aligning the teams to the Miele’s customer centric and quality focused values. This will encompassing significant input and focus around Customer Experience, digital, culture and commercial disciplines.
Who we’re looking for:
The successful Head of Service will be a dynamic and strategic leader with a strong track record developing and inspiring large-scale field service teams in a relevant consumer-based sector.
Beyond the functional leadership mandate, this individual will bring commerciality and financial acumen, aligning the service department to the long-term high-performance strategy of the wider business
Naturally collaborative with a communication style that works cross-functionally and credible up to board level, we are looking for someone who is genuinely passionate about driving change and realising the potential of those working around them.
This is an exciting opportunity for a top performing Customer Experience leader to join Miele, a high-end global consumer brand, during a period of high growth and significant transformation.
Within the group, there is significant career opportunities with progression encouraged across functions and across different global geographical locations.
More tangibly, this hire is part of a succession planning exercise and will develop into the UK Service Director role. As such we are looking for experts within leadership and Customer Experience management
Head of Service employer: Miele GB
Contact Detail:
Miele GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service
✨Tip Number 1
Familiarize yourself with Miele's brand promise 'Immer Besser'. Understanding this philosophy will help you align your leadership style and customer service strategies with the company's core values, which is crucial for a role focused on transformation.
✨Tip Number 2
Highlight your experience in leading large-scale field service teams. Be prepared to discuss specific examples of how you've inspired and developed teams in previous roles, as this will demonstrate your capability to drive change and enhance customer experience.
✨Tip Number 3
Showcase your commercial acumen by discussing how you've previously aligned service departments with broader business strategies. This will illustrate your understanding of the financial aspects of service management and your ability to contribute to Miele's long-term goals.
✨Tip Number 4
Prepare to discuss your collaborative approach to leadership. Miele values cross-functional communication, so be ready to share examples of how you've successfully worked with other departments to enhance customer service and drive organizational success.
We think you need these skills to ace Head of Service
Some tips for your application 🫡
Understand Miele's Values: Familiarize yourself with Miele's brand promise of 'Immer Besser' and how it reflects in their customer service. Tailor your application to demonstrate how your leadership style aligns with their commitment to quality and customer experience.
Highlight Relevant Experience: Emphasize your track record in developing and inspiring large-scale field service teams. Provide specific examples of how you've driven transformation and improved customer experiences in previous roles.
Showcase Leadership Skills: Illustrate your dynamic leadership capabilities by sharing instances where you have engaged and empowered teams. Highlight your ability to communicate effectively across functions and at board level.
Express Passion for Change: Convey your genuine passion for driving change within an organization. Discuss your vision for enhancing customer experience and how you plan to align the service department with Miele's long-term strategy.
How to prepare for a job interview at Miele GB
✨Show Your Leadership Skills
As a candidate for the Head of Service position, it's crucial to demonstrate your leadership capabilities. Share specific examples of how you've successfully led large teams in the past, focusing on your ability to inspire and empower others.
✨Emphasize Customer Experience
Miele places a strong emphasis on customer service. Be prepared to discuss your strategies for enhancing customer experience and how you have implemented these in previous roles. Highlight any metrics or feedback that showcase your success.
✨Discuss Transformation Initiatives
Since this role involves transformation, come ready to talk about any turnaround initiatives you've led. Explain the challenges you faced, the actions you took, and the results achieved, particularly in a consumer-based sector.
✨Align with Miele's Values
Familiarize yourself with Miele's 'Immer Besser' philosophy and be ready to articulate how your personal values align with this commitment to quality and continuous improvement. This will show your genuine interest in the company and its mission.
