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For Companies At a Glance
- Tasks: Service and repair professional appliances in diverse commercial settings.
- Company: Join Miele Professional, a leader in premium appliance service.
- Benefits: Competitive salary, excellent benefits, and personal development opportunities.
- Why this job: Experience varied environments and make a real impact every day.
- Qualifications: Technical experience, IT skills, and a passion for customer service.
- Other info: Flexible working with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
You will be servicing and repairing the complete range of Professional appliances installed in a wide range of commercial applications, companies & businesses. For example, industrial washing machines, tumble dryers and laboratory equipment washers. You will also be required to work in a medical environment, in hospitals and CSSD environments.
As a Miele Professional Technician, no two days are the same and you will experience different working environments each and every day. Some out of area travel, occasional stays away from home and out of hours work may be required and we ask for flexibility around this element.
The Purpose And Responsibilities Of This Role
- You will carry out your duties in line with customer requirements and Service KPI demands including planned maintenance, fault diagnosis, repair and electrical safety testing.
- Developing and maintaining service plans for the product range, exploring new business opportunities i.e. service contracts, planned maintenance schedules, etc.
- To ensure all jobs are carried out successfully, you will be responsible for the preparation of jobs, spares returns, vehicle maintenance, software downloads or updates and essential administration, and ensure that this is factored into your daily schedule.
We are looking for a Technician to join us in the South West London area, you therefore need to be living within this area or within a reasonable distance to be considered. You will be asked to demonstrate:
- Experience in a technical role with good IT skills.
- Experience of working with commercial appliances.
- An understanding of customer service best practice.
- You will be self-motivated with excellent planning, organisation and communication skills.
- Have a sense of best practice and teamwork, that will ensure our customers receive a premium level of service.
- Experience with Medical CSSD equipment such as washer disinfectors and sterilisers would be of particular interest.
What to expect from us
In addition to a strong commitment to your personal development and growth, we can offer you a competitive base salary of £42,024 per annum with on target earnings bringing total remuneration to £50,478, alongside an excellent benefit package. Base salary earnings may be higher with London weighting, based on where the successful candidate lives.
With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight. We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best. Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.
Please apply below by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
Field Service Technician employer: Miele GB
Contact Detail:
Miele GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Get to know the company! Research Miele and their products, especially the professional appliances you'll be working with. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former Miele employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for practical assessments! As a Field Service Technician, you might face hands-on tests. Brush up on your technical skills and be ready to demonstrate your problem-solving abilities with commercial appliances.
✨Tip Number 4
Don’t forget to showcase your customer service skills! Miele values exceptional customer experiences, so be ready to share examples of how you've gone above and beyond for customers in previous roles.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience in a technical role, especially with commercial appliances. We want to see how your skills align with the job requirements, so don’t hold back on showcasing your expertise!
Personalise Your Cover Letter: When you tell us ‘why Miele?’ and ‘why me?’, be genuine! Share your passion for customer service and how you can contribute to our team. This is your chance to stand out, so let your personality shine through.
Be Clear and Concise: Keep your CV and cover letter straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’re the right fit for the Field Service Technician role without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Miele GB
✨Know Your Stuff
Make sure you brush up on your technical knowledge about commercial appliances, especially those mentioned in the job description. Familiarise yourself with Miele's product range and any specific equipment like washer disinfectors and sterilisers. This will show that you're genuinely interested and prepared.
✨Show Off Your Customer Service Skills
Since customer service is key in this role, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will highlight your understanding of best practices.
✨Flexibility is Key
Be prepared to discuss your flexibility regarding travel and out-of-hours work. Share any relevant experiences where you've had to adapt to changing schedules or environments, as this will demonstrate your willingness to meet the demands of the job.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. You might ask about the team dynamics, opportunities for professional development, or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
