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For Companies At a Glance
- Tasks: Service and repair professional appliances in diverse commercial settings.
- Company: Join Miele Professional, a leader in premium appliance solutions.
- Benefits: Competitive salary, excellent benefits, and opportunities for personal growth.
- Why this job: Experience varied environments and make a real impact in customer service.
- Qualifications: Technical experience with commercial appliances and strong IT skills required.
- Other info: Flexible working hours and travel opportunities for an exciting career.
The predicted salary is between 36000 - 60000 £ per year.
Overview
You will be servicing and repairing the complete range of Professional appliances installed in a wide range of commercial applications, companies & businesses. For example, industrial washing machines, tumble dryers and laboratory equipment washers. You will also be required to work in a medical environment, in hospitals and CSSD environments.
As a Miele Professional Technician, no two days are the same and you will experience different working environments each and every day. Some out of area travel, occasional stays away from home and out of hours work may be required and we ask for flexibility around this element.
Responsibilities
The Purpose And Responsibilities Of This Role
- You will carry out your duties in line with customer requirements and Service KPI demands including planned maintenance, fault diagnosis, repair and electrical safety testing.
- Developing and maintaining service plans for the product range, exploring new business opportunities i.e. service contracts, planned maintenance schedules, etc.
- To ensure all jobs are carried out successfully, you will be responsible for the preparation of jobs, spares returns, vehicle maintenance, software downloads or updates and essential administration, and ensure that this is factored in to your daily schedule.
We are looking for a Technician to join us in the Salisbury area, you therefore need to be living within this area or within a reasonable distance to be considered.
Requirements
- Experience in a technical role with good IT skills.
- Experience of working with commercial appliances.
- An understanding of customer service best practice.
- You will be self-motivated with excellent planning, organisation and communication skills.
- Have a sense of best practice and teamwork, that will ensure our customers receive a premium level of service.
- Experience with Medical CSSD equipment such as washer disinfectors and sterilisers would be of particular interest.
What to expect from us
In addition to a strong commitment to your personal development and growth, we can offer you a competitive salary of £42,024 per annum with on target earnings potential of up to £50,478, alongside an excellent benefit package.
With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight. We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best.
Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.
How to apply
Please apply below by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
Field Service Technician in Chippenham employer: Miele GB
Contact Detail:
Miele GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician in Chippenham
✨Tip Number 1
Get to know the company! Research Miele and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former Miele employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Field Service Technician role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common technical questions related to commercial appliances. Be ready to discuss your past experiences and how they relate to the role. Confidence is key, so rehearse your answers!
✨Tip Number 4
Don’t forget to showcase your customer service skills! Miele values exceptional customer experiences, so be sure to highlight any relevant experiences where you went above and beyond for a customer. Show us why you’re the perfect fit!
We think you need these skills to ace Field Service Technician in Chippenham
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your technical experience with commercial appliances and any relevant IT skills. Tailor it to show how your background aligns with the Field Service Technician role at Miele.
Nail the Covering Letter: This is your chance to shine! In the covering letter, tell us why you want to work at Miele and what makes you the perfect fit for the role. Be genuine and let your personality come through – we love to see passion!
Showcase Your Customer Service Skills: Since customer service is key in this role, make sure to include examples of how you've gone above and beyond for customers in the past. We want to see that you understand best practices and can deliver a premium level of service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Miele team!
How to prepare for a job interview at Miele GB
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to commercial appliances, especially those mentioned in the job description. Familiarise yourself with Miele's product range and any specific equipment like washer disinfectors and sterilisers. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since customer service is key in this role, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Flexibility is Key
Be prepared to discuss your flexibility regarding travel and out-of-hours work. Highlight any previous experiences where you adapted to changing schedules or environments. This will demonstrate your willingness to meet the demands of the job.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position.
