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- Tasks: Deliver exceptional customer service and resolve queries with professionalism.
- Company: Join Miele, a world leader in premium appliances with a family-oriented culture.
- Benefits: Competitive salary of ÂŁ27,000, bonus opportunities, and career development support.
- Why this job: Be part of a passionate team dedicated to exceeding customer expectations.
- Qualifications: Experience in customer service, strong communication skills, and IT literacy.
- Other info: Full-time role with potential for hybrid working after training.
The predicted salary is between 27000 - 37800 ÂŁ per year.
Based at our headquarters in Abingdon, Oxfordshire, we are seeking a dedicated Customer Resolutions Specialist to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive topâtier service and support throughout their lifecycle with Miele products.
Who are we? Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride not only in the quality of our appliances but in all aspects of customer services. Founded in 1899 as a family company, Miele has followed its Immer Besser âForever Betterâ brand promise, striving to be âforever betterâ than our competitors and ourselves.
About The Role The role ensures that escalated customer queries, challenges and questions are answered to a high standard, delivering a quality experience to our customers driven by people who are passionate about excellent customer experience.
- Deliver Premium Customer Service: Engage directly with customers via email and phone to provide exceptional afterâsales service, ensuring their needs are met with professionalism and efficiency.
- Complaint Handling: Investigate, address and resolve customer complaints and issues promptly, turning potentially negative experiences into positive ones and retaining strong relationships and trust with our customers.
- Communication and Customer Service Network: Ensure strong, aligned communication between the global Contact Centre, our local team and fieldâbased colleagues to enable a seamless premium service.
- Administrative Tasks: Handle various administrative duties related to service orders, sales orders and appliance needs with accuracy, ensuring all customer records reflect the correct situation.
About You You will be passionate and energized by problem solving and exceeding customer expectations. You will have demonstrable experience in administration and customer service, with strong communication skills and the ability to build rapport and trust. The role requires independence, resilience, adaptability to customer needs and the capacity to multiâtask effectively. You should be ITâliterate, quick to learn new systems and processes, and a team player who achieves great results.
Fullâtime hours are 37.5 hours per week, based in our offices in Abingdon and working Monday to Friday. You may be asked to work flexibly within these hours to accommodate operational requirements. Initially, your hours will be arranged between 08:00 and 18:00 Monday to Friday.
We offer a fullâtime salary of ÂŁ27,000 plus an evolving pay, bonus and benefits package. The role is officeâbased initially, with an opportunity to transition to a hybrid pattern once you have established your knowledge and capability.
We want you to feel you can join a team where we help you reach your potential, be respected, and perform at your best. If youâre the best at what you do, we want to hear from you. If you can bring energy and pride to the team, this could be the place for you. We will nurture your ambition and support your further career development.
Please apply by sharing your CV and completing the screening questions, and let us know âwhy Miele?â and âwhy me?â in the covering letter section.
Customer Service Specialist in Abingdon employer: Miele GB
Contact Detail:
Miele GB Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Service Specialist in Abingdon
â¨Tip Number 1
Get to know Miele! Research the companyâs values and products so you can show your passion for their premium service during interviews. This will help you stand out as someone who truly cares about the brand.
â¨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling real-life situations.
â¨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. Be ready to share these stories in your interview to demonstrate your ability to handle complaints.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre proactive and genuinely interested in joining the Miele team.
We think you need these skills to ace Customer Service Specialist in Abingdon
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that youâre genuinely excited about helping customers and solving their problems. Share a personal story or experience that highlights your passion!
Tailor Your CV: Make sure your CV is tailored to the role of Customer Resolutions Specialist. Highlight relevant experience in customer service and administration, and donât forget to mention any specific skills that align with what weâre looking for. A personalised CV goes a long way!
Answer the Screening Questions Thoughtfully: Take your time with the screening questions. This is your chance to show us why youâre a great fit for Miele. Be specific about your experiences and how they relate to the role. We love seeing candidates who can connect their background to our values!
Craft a Compelling Cover Letter: In your cover letter, answer 'why Miele?' and 'why me?'. This is your opportunity to express your motivation for joining our team and what makes you unique. Keep it engaging and concise, and remember to reflect our commitment to premium customer service!
How to prepare for a job interview at Miele GB
â¨Know Your Stuff
Before the interview, make sure you research Miele and its products. Understand their commitment to quality and customer service. This will help you answer questions confidently and show your genuine interest in the company.
â¨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints or challenges. Highlight how you turned a negative situation into a positive outcome, as this aligns perfectly with the role's focus on premium customer service.
â¨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Respond thoughtfully to their questions and ask clarifying questions if needed. This shows that you value clear communication, which is crucial for a Customer Service Specialist.
â¨Be Ready to Discuss Teamwork
Since the role involves collaboration with various teams, be prepared to discuss how you've worked effectively in a team setting. Share specific instances where your teamwork led to improved customer experiences or streamlined processes.