Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer interactions and ensure a premium experience from enquiry to resolution.
- Company: Join Miele, a brand known for exceptional service and quality.
- Benefits: Earn up to £26,000 with a competitive benefits package and personal development opportunities.
- Why this job: Be part of a team that values your growth and passion for customer service.
- Qualifications: Strong organisation skills and a customer-focused approach are essential.
- Other info: Work Monday to Friday in a supportive environment that encourages collaboration and innovation.
The predicted salary is between 15600 - 26000 £ per year.
Based at our Abingdon office - the central hub for communication between Miele and our customer, our Sales Operations PRO GB team delivers exceptional service through telephone, email, and emerging technologies. As a key ambassador for the brand, you will manage customer interactions from initial enquiry to successful resolution, ensuring a premium experience at every stage.
Responsibilities include handling administrative tasks such as:
- organising site surveys
- preparing quotations
- processing orders and invoices
- responding to all customer queries
You will work to achieve KPIs aligned with the Miele vision and purpose, while adhering to all legal, policy, and procedural standards within the Sales Customer Operations team.
The key purpose of the role is to facilitate the processing of sales enquiries through to quotation, order and successful installation. You will be IT literate and have an understanding of CRM systems, with the ability to take detailed case information from both online portals and emails or via the telephone, ensuring that sales leads are logged, and all touchpoints in the lead to order value chain are recorded and monitored closely. This is a task that will involve a high level of attention to detail ensuring the task is seen through to completion.
Your customer service interactions will have the customer at the heart of what you do so that we are always fulfilling our commitment to them. In addition, you will be involved in regular customer interactions to maintain relationships that will relate to the purchase of new equipment.
You will be asked to demonstrate:
- Experience from working in a similar environment that incorporates strong organisation and administration skills.
- A customer focused approach where you understand multi-channel communication and can provide an exceptional service with examples of managing a range of internal and external service providers or stakeholders.
- Confidence to challenge when necessary and build rapport and trust to drive credibility and confidence to our customers.
- Strong teamwork and commitment to succeed.
- A passion and pride that matches the premium nature of our brand with a good understanding of Miele Professional.
In addition to a strong commitment to your personal development and growth, we can offer you a salary of up to £26,000 plus a competitive benefits package. The hours of work are Monday to Friday, 37.5 hours a week. With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight.
We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best. Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.
Please apply by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
Customer Operations Sales Agent in Abingdon employer: Miele GB
Contact Detail:
Miele GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Sales Agent in Abingdon
✨Tip Number 1
Get to know the company inside out! Research Miele's values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer interactions, it’s crucial to sound confident and articulate. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Showcase your organisational skills! Be ready to discuss how you've managed multiple tasks in previous roles. Use specific examples to demonstrate your ability to juggle administrative duties while keeping customer satisfaction at the forefront.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Operations Sales Agent in Abingdon
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your passion for delivering exceptional customer service. We want to see how you put the customer at the heart of everything you do, so share specific examples that demonstrate this.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to the role by aligning your skills and experiences with what we’re looking for in a Customer Operations Sales Agent. In your cover letter, answer 'why Miele?' and 'why me?' to show us why you’re the perfect fit.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that. Check for any typos or errors, and ensure that all information is accurate and well-organised. This will show us that you can handle the administrative tasks we need you to manage.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role or the company!
How to prepare for a job interview at Miele GB
✨Know the Brand Inside Out
Before your interview, make sure you research Miele thoroughly. Understand their products, values, and what sets them apart in the market. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond to ensure customer satisfaction, as this role is all about delivering a premium experience.
✨Demonstrate Your Organisational Skills
Since the role involves handling administrative tasks, be ready to discuss how you manage your time and stay organised. You could mention tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about team dynamics, KPIs, or how success is measured in the Sales Operations team. This shows you’re thinking ahead and are genuinely interested in contributing.
